Homeowner FAQs

Assessment payments not received in full by the late fee date shown on your statement are subject to a late fee.

* Homeowners using their bank’s bill pay services are setting the payment date too late or do not include the HOA account number on the check.   
* Homeowner mails their check to ASPM instead of the Enterprise Bank P.O. Box. 
* Homeowner is paying the old assessment amount. 
* Homeowners owning multiple units are mailing one check for all units. 

The Board needs to approve this request. Owners can submit a late fee reversal request in writing to the Association’s Community Manager by logging into your ASPM Client Account or by submitting a Customer Service Request. 

* Requests are reviewed in your Association’s next scheduled Board Meeting.  
* Any credit approved by the Board will be processed within ten business days 

Any refund approved by the Board will be processed within ten business days.

Homeowners can access information in their personal ASPM Client Account through the ASPM’s secure portal at aspm.cincwebaxis.com by going to Account Info, then My Profile. In your ASPM Client Account, you can: 

* Access your account history and balance.  
* Submit work orders and check on their status. 
* Submit ACC Requests and check on their status.  
* Access Association Calendars, Directories and Documents  

Please send the updated name request with a copy of the current recorded deed to support the name changes on the account to AccountsReceivable@aspm-sd.com.   

To set up a payment you have 4 options.  For options 2-4, below or to view your current account balance and transaction history, log in to aspm.cincwebaxis.com: 

* ACH: (Recommended – Free) Recurring Statement total deducted from your bank account the 5th day of each month. To request ACH, complete and submit the ACH Debit Form. Payments received from homeowners after the 25th of each month will are processed the following month.  ACH debits automatically stop when your HOA transfers management to a new company. To change bank account information for an existing ACH, simply submit a new ACH Debit Form with your new account information. 
* e-Check: ($1.95 per transaction, merchant fee) for one-time or recurring payment options. (Note that Dues increases will require that you manually update the dues amount in your ASPM Client Account 10 days before the new payment will take effect.) 
* Credit Card: (3.25% interest*, merchant fee) for one-time or recurring payment options.  
* Enterprise Bank (address below) (Not Recommended**) Mail in check and stub payable to your Association. Include your account number in the memo line. Mail payments to: 

(Association’s Name)
c/o Enterprise Bank
PO Box 981210
West Sacramento, CA 95798-1210

Multiple units in the same HOA require separate checks for each unit and must include the account number in the memo line of each check. 

**The USPS and financial institutions are experiencing considerable delivery and processing delays due to COVID-related reduced staff and bank office closures. As a result, mailed paper checks for dues may result in late fees imposed on payments received after the due date.

Homeowners on ACH through ASPM, recurring credit card payment, and recurring e-Check payments, do not need to take any action to cancel their payments. Upon deactivation of your Association in our system, our Finance team will cancel your payments and close your website access, ensuring your new management company will be ready to receive payments going forward.  

Homeowners on automatic BillPay through their bank are advised to cancel their payments, effective the designated end date for ASPM. 

To set up a payment from options 2-4, below, or to view your current account balance and transaction history, log in to aspm.cincwebaxis.com: 

* ACH: (Recommended – Free) Recurring Statement total deducted from your bank account the 5th day of each month. To request ACH, complete and submit the ACH Debit Form. Payments received after the 25th of the month will be processed the following month.  ACH debits automatically stop when your HOA transfers management to a new company. To change bank account information for an existing ACH, simply submit a new ACH Debit Form with your new account information. 
* e-Check: ($1.95 per transaction, merchant fee) for one-time or recurring payment options. 
* Credit Card: (3.25% interest*, merchant fee) for one-time or recurring payment options.  
* Enterprise Bank (address below) (Not Recommended**) Mail in check and stub payable to your Association. Include your account number in the memo line. Mail payments to: 

(Association’s Name)
c/o Enterprise Bank
PO Box 981210
West Sacramento, CA 95798-1210

Multiple units in the same HOA require separate checks for each unit and must include the account number in the memo line of each check. 

**The USPS and financial institutions are experiencing considerable delivery and processing delays due to COVID-related reduced staff and bank office closures. As a result, mailed paper checks for dues may result in late fees imposed on payments received after the due date.

Payment for these amenities is required prior to receiving them. Log in to aspm.cincwebaxis.com to make your payment by credit card or e-Check.   

(Association’s Name)
c/o Enterprise Bank
PO Box 981210
West Sacramento, CA 95798-1210

Please make your check payable to your Association and include your HOA account number on the check.

Your account number is printed in the upper right hand corner of your billing statement (Example: 1129 – 12345, viewable in your personal ASPM Client Account in the Association’s secure portal at aspm.cincwebaxis.com). 

Checks mailed to the Enterprise Bank P.O. Box MAY TAKE UP TO 10 BUSINESS DAYS for processing.  Please plan your mailing date accordingly to avoid late fees.

If your payment does not appear on your account history after 10 business days please email proof of payment to AccountsReceivable@aspm-sd.com. This includes a copy of either the front and back of your cancelled check or your bank’s proof of electronic payment.  

There will be parentheses ( ) around credited payments or balances.

You may update your phone number, mailing, or email address in your personal ASPM Client Account accessible in your HOA’s secure portal by logging into aspm.cincwebaxis.com. Go to Account Info, then My Profile, update and save your changes. 

Contact your HOA’s property manager to verify your account information is correct by logging into your HOA’s secure portal at aspm.cincwebaxis.com or by submitting a Customer Service Request. 

You may obtain a copy of your statement by contacting your HOA’s property manager by logging into your HOA’s secure portal at aspm.cincwebaxis.com or by submitting a Customer Service Request.  

Billing Statements are sent via email or US Postal mail on the 15th day of the month for the next month’s assessments.   

Unprocessed payments may not be reflected in the Statement balance. Remit payment for next month if the current month’s assessment has already been paid.

Owners are encouraged to select paperless e-Statements in their web portal account settings to save you time and save the Association the cost of mailing statements.

The Board needs to approve this request. You may submit a request in writing by contacting your HOA’s property manager with a proposed payment plan. Submit your request in your ASPM Client Account at aspm.cincwebaxis.com or you may submit a Customer Service Request. Your request will be reviewed in your Association’s next scheduled Board Meeting. You will be notified of the Board’s decision in writing within 15 days of the meeting. 

You may download a copy of a form or document by logging into your ASPM Client Account at aspm.cincwebaxis.com. Select the form from the drop-down menu in HOA Info > Documents, and select the Download arrow. If you cannot locate or download a specific document on the website, please contact your HOA’s property manager.