HOA Management Services Consist of Collaborative Team Management
Management Teams Ensure the Highest Quality Customer Support
Our HOA management services use community manager teams for your Association. Additional oversight by experienced Senior Team Leaders support Manager teams. Your managers collaborate with other Division Team Members in other fields of expertise to fulfill all your property’s needs.
Additional oversight by your HOA’s Divisional Team helps track all your HOA business activity and communications. Our reporting methods ensure quality customer support to all inquiries and ensure that we complete pending work orders in a timely fashion.
Community Manager Teams
HOA management Services for your community include customer support. Your HOA’s team prepares the monthly and annual preparation of balanced and fiscally accurate financial reports. The Board of Directors approves expenditures set at their discretion. Community managers provide and track all accounting activities for your Association, including budget planning, accounts receivable, accounts payable, general ledger preparation and procure financial investment advice.
Inspections & Vendors
Your HOA community managers and contracted ASPM maintenance teams inspect the common areas on a schedule mandated by our contract with the Association. Management teams oversee association vendors and contractors and obtain proposals for new projects and maintenance services as requested by the Board.
Reports & Meetings
Your HOA community managers coordinate across all divisions in the preparation of financial, administrative, maintenance, and operational reports, records, and other documents for Board review at Association Meetings.
Compliance & Legal
Your HOA Management Team assists Board Members with all corporate compliance issues for your Association. This includes the timely preparation of corporate filings in accordance with Federal, State, and local laws and codes. Community managers work with and support the Association’s legal counsel in all civil, collection, and compliance proceedings. HOA Management Service include resolving your community and neighbor complaints, working with the Board to implement community guidelines and rules, and assisting the Board in enforcing your HOA’s governing documents.
Our HOA Management Services include 24/7 live customer support to your community. We offer several communication methods for reaching community managers, or maintenance and accounting teams:
- Directly to the management team through the ASPM/HOA web portal
- All Customer Service Request submissions feed directly into our software for response by the appropriate division
- All Info@aspm-sd.com email submissions feed directly into our software for response by the appropriate division
- 24/7 live answering service calls feed directly into our software for response by the appropriate division
- We also assist customers through Social Media messaging for those who use Google, Yelp, Facebook, and Instagram. For faster service we recommend any one of the primary methods listed above these.
We report, monitor, and track all communications for response and compile these into the Board’s monthly reporting.