FULL SERVICE OFF-SITE MANAGEMENT SERVICES
ASPM provides professional services required to fully service from off-site the common areas, including the HOA’s swimming pool, spa, bathrooms, recreation center, landscaping, hardscape, and other common area components.
Community Management
ASPM provides comprehensive HOA management through designated team members in ASPM’s Finance, Management, Maintenance and Janitorial divisions. Residents can communicate directly with team members via phone Monday-Friday, between 8 am and 4:30 pm, or 24/7 via email, service request, or portal. Live telephonic assistance is available after-hours for emergencies.
ASPM is a hands-on service provider and is flexible and accommodating in meeting specific needs of HOAs or Boards. Along with extensive research and data, ASPM provides our considerable experience and industry knowledge to assist Boards, if needed, in decision-making.
| Fees | With ASPM, there are no hidden fees. |
| Board Support | Liaise between Board members and homeowners. Board guidance for regular HOA operations, meeting preparation, action item tracking, management updates, and implementation of lawful Board direction. |
| Annual Meeting | ASPM will attend the annual Association Meeting and interact with the Association’s independent Inspector of Elections in conjunction with volunteer homeowners. We will prepare secret ballots and will assist the Board in legal voting procedures and in maintaining record changes for new homeowners. |
| Regular Board Meetings | ASPM will attend a designated number of Board of Directors meetings, as agreed upon. Board Packages are prepared and uploaded into the Association’s CINC web portal for Board-only access 1 week prior. Board meeting contents include the agenda, minutes, financials, bids to review, old and new business, and correspondence. |
| Homeowner Communication | Owner inquiries by phone, email, service request, and portal; communication tracking; and escalation of unresolved or complex issues. ASPM is responsible to all written and electronic communications to homeowners at the direction of the Board. |
| Work Order Coordination | Intake, routing, tracking, and follow-up of common area work orders. |
| Property Oversight | Site visits per Contract Summary, common area observations, photo documentation as appropriate, and reporting of visible maintenance or compliance issues. |
| Vendor Coordination | ASPM coordinates with and tracks the Association’s contracted vendors for duties such as landscaping, maintenance, janitorial, security, pool service, and pest control. Provides proposal coordination, vendor bid and invoice review, service follow-up, and vendor performance updates. |
| Compliance Administration | Routine courtesy notices, violation tracking, hearing coordination, compliance correspondence, and Board or committee support. |
| Architectural Administration | Intake and routing of architectural applications, status tracking, owner communication, and Board or committee decision correspondence. |
| Reservation and Amenity Administration | Routine clubhouse, facility, parking, key, access device, and amenity reservation administration based on the Association’s rules and procedures. |
| Portal Administration | Homeowner and Board portal access, community documents, announcements, calendar updates, account management, and online service requests. |
| Records Management | Electronic organization and maintenance of Association records received or created during ASPM’s management. |
| Enforcement of Governing Documents | ASPM will enforce the Association’s governing documents through the issuance of the HOA’s “Rules & Enforcement” policy and “Fine Schedule” based on the HOA’s existing policies and procedures. |
