Highest Rated Management
Our 1,000+ verified customer reviews are from unpaid, independent review sites. We will never pay Yelp or other review sites for advertising to ensure special placement of our company or our top reviews.
ASPM-SanDiego is a Service Company. We care about the residents and properties we manage. As the highest rated HOA Management company, our ratings reflect the quality of our services, with a customer response time in two hours or less during normal business hours.
Tracking and senior level monitoring in Microsoft 365 Teams of customer communications ensures customers receive attentive and timely assistance. Teams and Work Order tracking of all HOA tasks ensures HOA business activity is transparent, and is provided to HOA Boards via detailed reporting.
Extraordinary challenges we’ve faced over the years demonstrate how our above and beyond dedication brings solutions to resolve problems.
During a storm occurring three weeks into a new management contract, ASPM crew members responded to flooding reported into lower level units. Three crew members that included our COO walked the slope above the units. In heavy rain at 2:00 am tarps and sandbags were placed to redirect the water flow. The crew then walked the entire property to identify any other drainage problems and video-record areas needing further attention. We presented a repair plan for the next meeting, obtained bids, and had all work completed within 30 days.
An ASPM Maintenance crew pouring concrete onsite, discovered a fire nearby. Our team extinguished the flames before the Fire Department arrived, then finished their concrete work. Their quick action prevented further damage and potential harm to residents.
An emergency call came in from one of our buildings reporting that the garage lower level had flooded overnight due to a faulty fire sprinkler system sensor. An ASPM Crisis Team managed the removal of contaminated water. We coordinated equipment inspections, working with the San Diego Fire Department, City of San Diego, and utility companies. We were able to obtain occupancy certification for the HOA within 48 hours of the initial call. ASPM Senior staff worked with residents’ insurance adjusters on totaled cars, as well as with the HOA’s insurance inspector/adjuster, the HOA’s attorney, and the faulty fire sprinkler system vendor through the closure of all claims.
Our leadership, experience, and dedication to the welfare of these residents and communities led to a much different outcome. We prevented the HOA and residents experiencing needless repair delay, additional damage, and higher expense.
See what our customers have to say about the quality of service we deliver. We know you’ll be impressed!
steven scoggin
1712712352
Chris Blankenship was pleasant, courteous and very prompt in responding to my request.
Travis D.
1712390217
I need to give props to Jonathan, the head maintenance guy through my HOA at the Sedona property. Installing solar in a condo complex is no easy task....
Mike Nau
1711985101
Christopher Blankenship was very helpful and quickly provided the information I needed
Craig
1710789600
I’m new to ASPM - San Diego, but if my first impression is any indication of things to come, I will be very pleased with this company. I needed assistance with registering my account and Chris Blankenship not only assisted me in a very timely and professional manner, but he went above and beyond to take care of the entire process. He also assisted me with the reporting some long-standing issues needing attention ahead of the company actually starting its contract.Top shelf customer service!
Ray Laliberte
1709395823
Chris is always ready to help me and he is always very efficient,
Kiley Berlinski
1709073617
The recent San Diego rainstorms caused a roof leak in my condo, leading to interior water damage. Anyone who's owned a home knows the dreaded water damage saga - a long, stressful remediation process. Thankfully, what I thought would be a nightmare turned into a quick and painless experience thanks to Marina and Jonathan at ASPM. While I certainly hope to avoid future leaks, knowing the exceptional customer service ASPM provides puts my mind at ease. A heartfelt thanks again to Marina and Jonathan!
Maiko Sakura
1708633350
I like to praise and say thank you to Ms. Riley for listening to the situation we had in our neighborhood that’s been going on for over a year. I contact her and she said to email which we did and every time we follow up she’s on top of it! She will respond and she did what she can to fix the problem in less than a month. We tried to shrug it off but some neighbors just keep doing it until it went over a year nothing been done. We are very thankful to her immediate actions and hopefully they continued to monitor to prevent from happening again. Ms. Riley you are the best and we appreciate all you do in our community. We are happy with the results/ outcome like justice was served. Fair is Fair we will not hesitate to call you if ever it occurred again and thank you for your enduring patience. ASPM you finally had someone like Ms. Riley doing their job and concerned about our community! Keep it up!
Christopher Muzzy
1708365357
My tenants recently had an issue with the key not working at the tennis courts at a property managed by ASPM. I called to create a work order for a locksmith to check out the lock in case it was in need of repair. Within a few minutes Jonathan called me back and worked with us over the next few days to figure out what the issue was. His follow up was amazing from start to finish. He kept me informed of the locksmith findings as well as solutions which turned out to be that my tenants key just need some WD40 to make it work. It was a really small issue but the way he handled it with professionalism attentiveness and follow through was really cool. He even asked for pictures of the key to see if it was the right one and offered to get the key from my tenants and try it out himself once we realized the key was correct and should be working. Thanks Jonathan for your help!
Jennifer Brimhall-Crane
1708141799
Christopher Blakenship did such a wonderful job. Honestly, I was shocked as most of us get such poor service from HOA administrators. Bravo to Christopher and to the company that supports him.
Jenny B.
1708113050
Chris Blakenship provided awesome service today! A day to celebrate old fashioned service. Thank you!!
Griselle M.
1707751792
I'm not going to get into specific details but your prompt reply thank you Chris Blankenship you answered all my questions!
Nina Shamon
1706895397
Marina Duenas was fantastic at helping me fix a few things on my account. She was very professional and efficient.
Janice W.
1706193776
Chris at the front desk was super helpful and knowledgeable. I called with questions regarding a property and he was right on it. Thanks again chris.
Sebastian White
1705966291
Kristy Hubbard at ASPM San Diego is amazing! Great customer service, very attentive to our needs, clear communication, and super responsive. She's very friendly and addressed our issues in a timely manner. Overall professionalism is above and beyond any expectations!
Randi F.
1705662864
Chris was amazing! He went above and beyond to help me out. I appreciate his knowledge and willingness to assist me. Thank you!
EDWARD G Haderer
1704824467
Steve Casselman responded quickly and resolved my concern with a plumbing problem.
Kellen Gallagher
1699742611
Christopher Blankenship was extremely helpful and quick to help resolve the issue I had called in for during off hours. He set up a work order to address my issue right away (he is the first one to assist this quickly). Thanks again, Chris.
Marla N.
1699460114
Great job Yolanda. thank you so much for your feedback.Greatly appreciated
Mike C.
1699359683
I wanted to write a quick review on Chris Blankenship OF ASPM. Agent was informative and responded quickly to my inquiry. He was knowledgeable and handled...
Bilge Bassani
1697316218
Shout out to Jorge Martinez of ASPM for this efficient, courteous and compassionate support to our needs as we are getting settled into our new home. He is a great asset to this company.
Ray F.
1697192672
Yolanda Martinez from ASPM was easy to talk to, understood the issue quickly, and offered good ideas how to resolve. It was a pleasure connecting to...
Catherine Christensen G.
1697138873
Chris was immensely helpful and patient. He took care of my concerns immediately and was absolutely wonderful to deal with.
TerribleTom Vu
1697063130
Very timely response from Yolanda and ASPM. Thank you for understanding the situation. Keep up the good work!
MarLa Naghdi
1696983870
Absolutely loved working withYolanda Martinez. She got the job done for us at Westwood Valley #8. It’s great that we have someone like her in thiscompany.Marla Naghdi
Jeanette Adams
1696288396
Marina Duenas was very helpful and responsive to a pending plumbing issue payment that was paid to the HOA via a transfer of funds.
Anna L.
1692816568
Thank you Kristy for your prompt solution for my request that has been a year in pending status. It was big help for me.
Daniel K.
1689771537
I requested to ASPM on 12JUL2023 to get the back gate door checked due to a malfunction. Mr Jonathan from maintenance was amazing in assisting with the work...
Kerry Davis
1689618830
I do appreciate the prompt response from Chris! He did send the information that my tenant was requesting. It is great to receive prompt and courteous customer service!
Ron M.
1689599339
Nina Lynes at ASPM took my call. I needed help understanding if I own my roof or the association does. I needed CC&Rs and other docs. She knew exactly what...
Rodger G.
1687858812
I just want to let you know that Chris Blankenship was very helpful this morning. I had to change my e-mail address and the process went be smooth. Cris was...
Danita S.
1686309570
Just wanted to say Thank you to Christopher Blankenship . He helped resolve my HOA issues In a professional an reassuring manner. Thanks again , much...
Ed Short
1686149703
Excellent customer service is rare. I'm used to voicemail mazes or being transferred endlessly to nowhere. Chris was excellent. Patient, knowledgeable, and did not hang-up until matter resolved - all in one call! He's wonderful!
Mary Lynn H.
1686126197
Lakeview at Highlands Ranch: Needed to obtain a parking decal for my daughter's car since she relocated from Georgia and obtain a replacement decal for my...
Carmelo Cruz
1685557332
Christopher Blankenship - thank you !! You are easy to talk to and very helpful. Good Job !!
Zana Ibrani
1684552097
Friendly, professional and expedient!Thank you Christopher B. & Drew W.
Brian Rodgers
1684361570
Incredible customer service from Jorge! Needed some information and he was super responsible and helpful
Mahmoud O.
1681862424
I would like to commend Kristy Hubbard for her cooperation and help with any needed matters.I have dealt with her on several occasions and she was very...
omar t.
1680271731
Kristi and Kari were very helpful to get my request approval. Great customer service . appreciate all the help!
Melanie A.
1679908361
Chris helped me out with a lost FOB when I couldn't login to my account - super helpful and patient. Great job!
Joan Z.
1678793027
I appreciate the help provided by Christopher Blankenship on an escrow issue. He was efficient and resolved the problem! Great service..thanks!
Janette W.
1678095375
Thank you, Chris, for being both helpful and professional!
Randy P.
1677593624
I had an issue with my payments to my HOA. I talked to Chris and he was able to solve the problem in a very afficient manner. Problem solved!
Alan
1677520122
Our HOA recently transitioned to ASPM. Not sure how the new billing would work with my bank so I called them. Best customer service I’ve had with a property management firm. Eager to help right away, highly professional and knowledgeable too! Answered all my questions and then some. Thanks!
Mark D.
1676904406
Had a billing issue and inquired. Chris Blankenship responded in a timely manner, cleared up and solved the issue. Thanks for the help and for removing that...
Hannah Bevill
1676653182
Chris B. was extremely helpful and very friendly! Simple requests or inquiries can seem like an annoyance to some, not with Chris though! He definitely went above and beyond for my simple question. Kindness goes a long way and this was no exception! Thank you, Chris!
Tyler Barnett
1676408061
Chris at the front-desk was great! Very friendly and helpful.
Travis D.
1676390430
Just had the pleasure of having my questions as a new owner of a property managed by ASPM taken care of by Chris B. If all the associates with this company...
Ceal M.
1676022538
I can't say enough about Jorge Martinez in ASPM's escrow division in San Diego. His efficient and knowledgable help throughout the sale of a condo was very...
JAG
1674542235
My over the phone experience with Christopher Blankenship was very helpful. He provided me with the information I needed and was very professional and pleasant. Excellent customer service!!
Susan DeGuide
1674498604
I spoke with Chris Blankenship today. He assisted me well and gave me the info that I needed. He was even favorable to me calling back with more questions.
kc aslinia
1673578888
Best ever customer service for my recent call with Chris the great ASPM representative. Thank him for his service
Mark Daniel
1673462504
Quick and easy call for a fix on my account, Chris solved my issue in about 60 seconds!
Morgan Baiton
1673285018
Spoke to Chris, as a Realtor calling HOA's can sometimes be challenging. He made this call seamless and got me the info I needed straight away. 10/10
Steve C.
1672926808
So happy with ASPM and Chris Blankenship. He provided excellent communication and service. 5 stars and rwo for ASPM and Chris. Very much appreciated, Steve C.
David P.
1672850172
I am very pleased with Chris's service, he is very helpful,, polite, professional and knowledgeable, when I have had a problem, therefore, the problem was...
Jim Hartman
1672161448
Chris did an amazing job assisting us with our questions. Thanks again Chris!
Mary Hannify
1669936158
Chris immediately took care of my needs and had someone follow up as well. Thank you so much for this beautiful service
Joel Henderson
1668197224
Great customer provided by Christopher Blankenship. He sent the documents I needed fast and had no issue finding it while I was on the phone. Thank you.-Joel
Olga castellanos
1667339469
Cas
1667230737
I was helped by Chris this morning. He was very professional and patient. Great customer service.
Lyd Savage
1666891558
This is a company who responds quickly to your needs. Thank you so much Jorge Martinez!
Rebecca Rosales
1666281279
Chris Blankenship is a wonderful help!! Answered what I needed and his prompt service was GREATLY appreciated!!
Gloria Trammell
1666127230
October 18- 2022 … thank you Chris for helping me …. I’m new on this ….but your doing amazing job….
Jackie H.
1663669810
Kristy H. I want to give a big shout out to Kristy From ASPM. She has responded timely, professionally, and courteously to my HOA needs. I really appreciate...
Susie S.
1660141184
This review is specifically for Chris Blankenship, vs ASPM in general.Chris is like a shining light in a dark storm. He answers the phone promptly &...
Joe V.
1658227189
Christopher Blankenship was super helpful when I called. He provided all info I was looking for. As a realtor it's not always easy to have a great...
L D.
1657103893
Awesome customer service received from Chris B, he resolved my problems within a couple of minutes into the call. Chris, thank you for your time, patience...
Brian R.
1656508991
I Called in for a simple request & Chris Blankenship solved my dilemma in less than 5 minutes. Excellent Service, thanks Chris !!
Fan Q.
1655375564
Nina is really helpful and patient to help me find the important document I need for my insurance company. I had the wrong document and she emailed me the...
Shannon E.
1653129235
Kristy was responsive and provided the information that I requested in a short period--much appreciated for convenient access to communication.
JOan Faye C.
1651064107
Chris Blankenship was able to provide me with my request. I called the office twice today since the first call got disconnected. and I am happy that he was...
Wendy C.
1650566996
Cara M. has been very responsive and helpful for two recent issues that needed HOA attention in the last 2 months.
Michelle T.
1647534591
Thank goodness for Nina who finally got our HOA problem resolved!Super happy she answered the call and got the job done!Thank you!-Michelle
Michelle T.
1647434201
Christopher was such a pleasure to speak with this morning!Good sense of humor and is helping me with this termite issue which Iappreciate as I'm the...
Sandi D.
1647354420
Chris Blankenship helped me get the rules sheet CC&R for park ave. He was very professional and great person to talk to. I appreciate his way pf leading the...
Sherry X.
1646906114
I called the office today and Chris Blankenship answered my call after two rings. He was awesome and I'm grateful for his service. He was patient,...
Shannon E.
1646853697
The association switched management to ASPM. I called to collect information, and Kristy immediately assisted. She was so courteous and paid attention to...
Jaimin T.
1646311168
Very happy with the ASPM service and prompt response of the representatives. Kristy Hubbard was the representative I worked with to get certain HOA related...
Brian R.
1646134402
I needed assistance with the ACH form for Automatically paying my rent. I called ASPM and Chris B answered the phone politely & right away. We discussed my...
Amy V.
1644339507
The term "customer service" a phrase that has held little value, in this drive through, can't find anyone to help you, let alone spend endless hours...
Linda B.
1644304208
I live in Madrid Manor Mobile Home Park and ASPM has taken over management. I called ASPM for the first time and Chris B. Answered the phone and was so...
Rasha J.
1643975192
Great customer services. Christopher Blankenship make my experience very smooth and simple and most important part, no bad attitude. With one phone call the...
Uppinder B.
1643900953
@Kristy Hubbard. Very helpful and informative customer service. Prompt response and follow up. Thanks for your help.
Ashley B.
1643363515
I worked with Kristy on documents that were required for a client who is purchasing a condo. Kristy got me all the documents that were required in a timely...
Cyd P.
1642587250
I would like to thank Pedro the maintenance person servicing Beacon Street condos....I had been waiting nearly 6 weeks for my porch light to be repaired.....
Renee W.
1642432512
Nina Lynes was very efficient and send me the requested item within a minute. Great service.
Thai W.
1640870570
Cara - ASPM customer service rep was quick to respond for my request for HOA related documents and was very helpful. Thanks!
Scott D.
1640775763
Cara McCampbell was extraordinarily responsive. Thoughtful, thorough and timely. Much appreciated!
John G.
1640627241
Steve Casselman replied to my email concern quicker than anyone had ever done before. A solution to the issue was available within a couple hours of my...
Jenni Q.
1637231980
Cara McCampbell at ASPM got right back to me with answers to my questions. Cara is incredibly professional and it was great working with her!
Michael T.
1631718618
I wanted to take this opportunity to thank Mr. Steve Casselman, our property manager, for his professionalism, promptness and attentiveness in resolving HOA...
Sue S.
1627994419
Our Adobe Falls Caretaker Lili is great! She is always positive and energetic. I always see her working hard to keep our complex clean even on the hottest...
Jessica H.
1616106507
I wanted to write and commend the work put in by Ryan Huerta and Mike Pereira who do such a fantastic job of letting us know what's going on with the...
