Highest Rated Management

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highest rated property management

ASPM-SanDiego is a Service Company. We care about the residents and properties we manage. As the highest rated HOA Management company, our ratings reflect the quality of our services, with a customer response time in two hours or less during normal business hours.

Tracking and senior level monitoring in Microsoft 365 Teams of customer communications ensures customers receive attentive and timely assistance. Teams and Work Order tracking of all HOA tasks ensures HOA business activity is transparent, and is provided to HOA Boards via detailed reporting.

Extraordinary challenges we’ve faced over the years demonstrate how our above and beyond dedication brings solutions to resolve problems. 

During a storm occurring three weeks into a new management contract, ASPM crew members responded to flooding reported into lower level units. Three crew members that included our COO walked the slope above the units. In heavy rain at 2:00 am tarps and sandbags were placed to redirect the water flow. The crew then walked the entire property to identify any other drainage problems and video-record areas needing further attention. We presented a repair plan for the next meeting, obtained bids, and had all work completed within 30 days. 

An ASPM Maintenance crew pouring concrete onsite, discovered a fire nearby. Our team extinguished the flames before the Fire Department arrived, then finished their concrete work. Their quick action prevented further damage and potential harm to residents.

An emergency call came in from one of our buildings reporting that the garage lower level had flooded overnight due to a faulty fire sprinkler system sensor.  An ASPM Crisis Team managed the removal of contaminated water. We coordinated equipment inspections, working with the San Diego Fire Department, City of San Diego, and utility companies. We were able to obtain occupancy certification for the HOA within 48 hours of the initial call. ASPM Senior staff worked with residents’ insurance adjusters on totaled cars, as well as with the HOA’s insurance inspector/adjuster, the HOA’s attorney, and the faulty fire sprinkler system vendor through the closure of all claims.     

Our leadership, experience, and dedication to the welfare of these residents and communities led to a much different outcome. We prevented the HOA and residents experiencing needless repair delay, additional damage, and higher expense.

See what our customers have to say about the quality of service we deliver. We know you’ll be impressed!

Tony Lizarraga
Tony Lizarraga
Chris at ASPM was very helpful with my questions. He was Professional, helpful, friendly and honest.
Response from the owner: Tony, I'm happy to hear Chris was able to help - thanks for posting!
Susan S.
Susan S.
Steve is a true professional and an asset to ASPM. We had a leak in our unit from a common area pipe and I was amazed at his experience and competence in...
Robert and Danielle Grant
Robert and Danielle Grant
Chris Blankenship needs a raise! That man goes above and beyond.
Response from the owner: Robert and Danielle, thanks for the feedback!
Andy Rujana
Andy Rujana
Christopher was so attentive and gracious, he help me throughout the process at hand and quickly resolved it, even tho it was after hrs he still helped and made sure I was satisfied with it all information given.ASMP are quick to responde to any inquiry, finally a company that is on top of it.
Response from the owner: Andy, thanks so much for your feedback about Chris. I'm happy to hear you're pleased with our customer service!
Diane Barragan Marin
Diane Barragan Marin
Thank you Chris for making my morning and helping resolve a credit issue with our former hoa and helping me figure out how to better set up our recurring payments moving forward. Thank for being proactive and helping me resolve my hoa payment issues in one quick phone call!
Response from the owner: Diane, I'm so glad Chris was able to help you with this. I appreciate your feedback!
Kevin Silverstein
Kevin Silverstein
Excellent customer service!
Response from the owner: Kevin, thanks so much for the feedback!
Rita H.
Rita H.
I would like to thank Kristy Hubbard for her assistance in handling my request, promptly responding to my emails and providing a great customer service....
Amy U.
Amy U.
ASPM is the new magma company at our condo. We have damage to our ceiling from the neighbors leaky toilet. So far the agency has been prompt and helpful in...
Miranda Sanderlin
Miranda Sanderlin
Christopher B was amazing! He was pleasant, helpful and efficient. Thanks for the great service!
Response from the owner: Miranda, thanks so much for the feedback!
K S
K S
Our condominium complex currently uses this Homeowners Association. Today I spoke with Chris, he has exceptional customer service skills and is extremely efficient, very fast in response to all of my needs today and in the past. Thank you so much for your courtesy and experience.
Response from the owner: KS, I'm delighted to hear that you found Chris to be ultra responsive. Thanks for posting!
BRIAN ALAZZAWI
BRIAN ALAZZAWI
Prompt service. Appreciated the follow up. Thank you!
Response from the owner: Thank, Brian. We're happy to assist!
Sandra Newman
Sandra Newman
ASPM. Management is new to our complex. So far very pleased with there response to my problem thanks to Jonathan their maintenance supervisor. Great guy and punctual.😊
Response from the owner: Sandra, thanks so much for posting! Welcome to our portfolio and rest assured we will make every effort to meet your service expectations.
Sandy N.
Sandy N.
Shout out to Jonathan ASPM maintenance supervisor. He was very Quick to respond to my problem that I had with my pool key and was on time for our...
TC Freebird
TC Freebird
I like the convenience of auto payment on my HOA and additional utilities at our 55+ park. It simplifies my life and was easy to set up and complete the process. Whenever I call their office I always am greeted by a friendly person who is willing g to make it a point to be of service. They really put the customer in customer service!
Response from the owner: TC, I'm delighted to hear how pleased you are with our customer service. We do aim to please!
steven scoggin
steven scoggin
Chris Blankenship was pleasant, courteous and very prompt in responding to my request.
Response from the owner: Steven, thanks so much for the feedback about Chris!
Travis D.
Travis D.
I need to give props to Jonathan, the head maintenance guy through my HOA at the Sedona property. Installing solar in a condo complex is no easy task....
Mike Nau
Mike Nau
Christopher Blankenship was very helpful and quickly provided the information I needed
Response from the owner: Mike, thanks so much for the feedback - much appreciated!
Craig
Craig
I’m new to ASPM - San Diego, but if my first impression is any indication of things to come, I will be very pleased with this company. I needed assistance with registering my account and Chris Blankenship not only assisted me in a very timely and professional manner, but he went above and beyond to take care of the entire process. He also assisted me with the reporting some long-standing issues needing attention ahead of the company actually starting its contract.Top shelf customer service!
Response from the owner: Craig, we're delighted with the opportunity to serve your community. I appreciate the feedback about Chris and the quality service he provided.
Ray Laliberte
Ray Laliberte
Chris is always ready to help me and he is always very efficient,
Response from the owner: Ray, thanks for the feedback - much appreciated!
Kiley Berlinski
Kiley Berlinski
The recent San Diego rainstorms caused a roof leak in my condo, leading to interior water damage. Anyone who's owned a home knows the dreaded water damage saga - a long, stressful remediation process. Thankfully, what I thought would be a nightmare turned into a quick and painless experience thanks to Marina and Jonathan at ASPM. While I certainly hope to avoid future leaks, knowing the exceptional customer service ASPM provides puts my mind at ease. A heartfelt thanks again to Marina and Jonathan!
Response from the owner: Kiley, I'm delighted to hear Marina and Jonathan were able to make this as painless as possible for you. Thanks so much for posting!
Maiko Sakura
Maiko Sakura
I like to praise and say thank you to Ms. Riley for listening to the situation we had in our neighborhood that’s been going on for over a year. I contact her and she said to email which we did and every time we follow up she’s on top of it! She will respond and she did what she can to fix the problem in less than a month. We tried to shrug it off but some neighbors just keep doing it until it went over a year nothing been done. We are very thankful to her immediate actions and hopefully they continued to monitor to prevent from happening again. Ms. Riley you are the best and we appreciate all you do in our community. We are happy with the results/ outcome like justice was served. Fair is Fair we will not hesitate to call you if ever it occurred again and thank you for your enduring patience. ASPM you finally had someone like Ms. Riley doing their job and concerned about our community! Keep it up!
Response from the owner: Maiko, thank you so much for letting us know that Riley is working to resolve an ongoing problem in your community. She appreciates you posting in her behalf and encourages you to continue reaching out to her if the problem reoccurs.
Christopher Muzzy
Christopher Muzzy
My tenants recently had an issue with the key not working at the tennis courts at a property managed by ASPM. I called to create a work order for a locksmith to check out the lock in case it was in need of repair. Within a few minutes Jonathan called me back and worked with us over the next few days to figure out what the issue was. His follow up was amazing from start to finish. He kept me informed of the locksmith findings as well as solutions which turned out to be that my tenants key just need some WD40 to make it work. It was a really small issue but the way he handled it with professionalism attentiveness and follow through was really cool. He even asked for pictures of the key to see if it was the right one and offered to get the key from my tenants and try it out himself once we realized the key was correct and should be working. Thanks Jonathan for your help!
Response from the owner: Christopher, I appreciate you posting about how helpful Jonathan was. He really is wonderful, and it's nice to have our impression of his work ethic validated by our customers.
Jennifer Brimhall-Crane
Jennifer Brimhall-Crane
Christopher Blakenship did such a wonderful job. Honestly, I was shocked as most of us get such poor service from HOA administrators. Bravo to Christopher and to the company that supports him.
Response from the owner: Jennifer, thanks so much for posting! Chris does a great job servicing our homeowners and I'm delighted to hear he met your expectations.
Jenny B.
Jenny B.
Chris Blakenship provided awesome service today! A day to celebrate old fashioned service. Thank you!!
Griselle M.
Griselle M.
I'm not going to get into specific details but your prompt reply thank you Chris Blankenship you answered all my questions!
Nina Shamon
Nina Shamon
Marina Duenas was fantastic at helping me fix a few things on my account. She was very professional and efficient.
Response from the owner: Nina, thank you for the feedback! I appreciate you posting.
Janice W.
Janice W.
Chris at the front desk was super helpful and knowledgeable. I called with questions regarding a property and he was right on it. Thanks again chris.
Sebastian White
Sebastian White
Kristy Hubbard at ASPM San Diego is amazing! Great customer service, very attentive to our needs, clear communication, and super responsive. She's very friendly and addressed our issues in a timely manner. Overall professionalism is above and beyond any expectations!
Response from the owner: Sebastian, I'm delighted to hear that Kristy's service exceeded your expectations. Thanks so much for posting!
Randi F.
Randi F.
Chris was amazing! He went above and beyond to help me out. I appreciate his knowledge and willingness to assist me. Thank you!
EDWARD G Haderer
EDWARD G Haderer
Steve Casselman responded quickly and resolved my concern with a plumbing problem.
Response from the owner: Edward, I'm delighted Steve was able to resolve your concern so promptly. Thank you for posting!
Kellen Gallagher
Kellen Gallagher
Christopher Blankenship was extremely helpful and quick to help resolve the issue I had called in for during off hours. He set up a work order to address my issue right away (he is the first one to assist this quickly). Thanks again, Chris.
Response from the owner: Kellen, thank you so much for the feedback about Chris and letting us know it would be helpful to improve our response time. We appreciate it!
Marla N.
Marla N.
Great job Yolanda. thank you so much for your feedback.Greatly appreciated
Mike C.
Mike C.
I wanted to write a quick review on Chris Blankenship OF ASPM. Agent was informative and responded quickly to my inquiry. He was knowledgeable and handled...
Bilge Bassani
Bilge Bassani
Shout out to Jorge Martinez of ASPM for this efficient, courteous and compassionate support to our needs as we are getting settled into our new home. He is a great asset to this company.
Response from the owner: Bilge, I'm delighted to hear Jorge was able to help you. Thanks so much for posting!
Ray F.
Ray F.
Yolanda Martinez from ASPM was easy to talk to, understood the issue quickly, and offered good ideas how to resolve. It was a pleasure connecting to...
Catherine Christensen G.
Catherine Christensen G.
Chris was immensely helpful and patient. He took care of my concerns immediately and was absolutely wonderful to deal with.
TerribleTom Vu
TerribleTom Vu
Very timely response from Yolanda and ASPM. Thank you for understanding the situation. Keep up the good work!
Response from the owner: Tom, thanks so much for the feedback!
MarLa Naghdi
MarLa Naghdi
Absolutely loved working withYolanda Martinez. She got the job done for us at Westwood Valley #8. It’s great that we have someone like her in thiscompany.Marla Naghdi
Response from the owner: Marla, I'm so pleased to hear how delighted you are with Yolanda's customer service. Thanks for posting!
Jeanette Adams
Jeanette Adams
Marina Duenas was very helpful and responsive to a pending plumbing issue payment that was paid to the HOA via a transfer of funds.
Response from the owner: Jeanette, thanks so much for your feedback! We appreciate hearing from you.
Anna L.
Anna L.
Thank you Kristy for your prompt solution for my request that has been a year in pending status. It was big help for me.
Daniel K.
Daniel K.
I requested to ASPM on 12JUL2023 to get the back gate door checked due to a malfunction. Mr Jonathan from maintenance was amazing in assisting with the work...
Kerry Davis
Kerry Davis
I do appreciate the prompt response from Chris! He did send the information that my tenant was requesting. It is great to receive prompt and courteous customer service!
Response from the owner: Kerry, thanks so much for the feedback! I'm so glad Chris was able to help.
Ron M.
Ron M.
Nina Lynes at ASPM took my call. I needed help understanding if I own my roof or the association does. I needed CC&Rs and other docs. She knew exactly what...
Rodger G.
Rodger G.
I just want to let you know that Chris Blankenship was very helpful this morning. I had to change my e-mail address and the process went be smooth. Cris was...
Danita S.
Danita S.
Just wanted to say Thank you to Christopher Blankenship . He helped resolve my HOA issues In a professional an reassuring manner. Thanks again , much...
Ed Short
Ed Short
Excellent customer service is rare. I'm used to voicemail mazes or being transferred endlessly to nowhere. Chris was excellent. Patient, knowledgeable, and did not hang-up until matter resolved - all in one call! He's wonderful!
Response from the owner: Ed, thank you so much for the feedback! I'm delighted to hear how pleased you are with the service Chris provided.
Mary Lynn H.
Mary Lynn H.
Lakeview at Highlands Ranch: Needed to obtain a parking decal for my daughter's car since she relocated from Georgia and obtain a replacement decal for my...
Carmelo Cruz
Carmelo Cruz
Christopher Blankenship - thank you !! You are easy to talk to and very helpful. Good Job !!
Response from the owner: Carmelo, thank you for your comments about Chris. I appreciate hearing from you!
Zana Ibrani
Zana Ibrani
Friendly, professional and expedient!Thank you Christopher B. & Drew W.
Response from the owner: Zana, thanks so much for the feedback!
Brian Rodgers
Brian Rodgers
Incredible customer service from Jorge! Needed some information and he was super responsible and helpful
Response from the owner: Brian, I'm pleased to hear Jorge was able to be so helpful to you. Thanks for posting!
Mahmoud O.
Mahmoud O.
I would like to commend Kristy Hubbard for her cooperation and help with any needed matters.I have dealt with her on several occasions and she was very...
omar t.
omar t.
Kristi and Kari were very helpful to get my request approval. Great customer service . appreciate all the help!
Melanie A.
Melanie A.
Chris helped me out with a lost FOB when I couldn't login to my account - super helpful and patient. Great job!
Joan Z.
Joan Z.
I appreciate the help provided by Christopher Blankenship on an escrow issue. He was efficient and resolved the problem! Great service..thanks!
Janette W.
Janette W.
Thank you, Chris, for being both helpful and professional!
Randy P.
Randy P.
I had an issue with my payments to my HOA. I talked to Chris and he was able to solve the problem in a very afficient manner. Problem solved!
Alan
Alan
Our HOA recently transitioned to ASPM. Not sure how the new billing would work with my bank so I called them. Best customer service I’ve had with a property management firm. Eager to help right away, highly professional and knowledgeable too! Answered all my questions and then some. Thanks!
Response from the owner: Alan, I'm delighted to hear Chris was able to help you! We remain eager to serve should you require further assistance.
Mark D.
Mark D.
Had a billing issue and inquired. Chris Blankenship responded in a timely manner, cleared up and solved the issue. Thanks for the help and for removing that...
Hannah Bevill
Hannah Bevill
Chris B. was extremely helpful and very friendly! Simple requests or inquiries can seem like an annoyance to some, not with Chris though! He definitely went above and beyond for my simple question. Kindness goes a long way and this was no exception! Thank you, Chris!
Response from the owner: Thank you for posting, Hannah! I'm delighted to hear Chris made you feel appreciated and was able to help answer your questions.
Tyler Barnett
Tyler Barnett
Chris at the front-desk was great! Very friendly and helpful.
Response from the owner: Tyler, thanks for the feedback and for taking the time to post!
Travis D.
Travis D.
Just had the pleasure of having my questions as a new owner of a property managed by ASPM taken care of by Chris B. If all the associates with this company...
Ceal M.
Ceal M.
I can't say enough about Jorge Martinez in ASPM's escrow division in San Diego. His efficient and knowledgable help throughout the sale of a condo was very...
JAG
JAG
My over the phone experience with Christopher Blankenship was very helpful. He provided me with the information I needed and was very professional and pleasant. Excellent customer service!!
Response from the owner: JAG, you're so kind to post! Thanks so much taking the time to let us know about your experience.
Susan DeGuide
Susan DeGuide
I spoke with Chris Blankenship today. He assisted me well and gave me the info that I needed. He was even favorable to me calling back with more questions.
Response from the owner: Susan, thank you for sharing feedback about your experience with Chris. I appreciate hearing from you!
kc aslinia
kc aslinia
Best ever customer service for my recent call with Chris the great ASPM representative. Thank him for his service
Response from the owner: KC, thanks so much for the feedback about Chris. He's a superstar!
Mark Daniel
Mark Daniel
Quick and easy call for a fix on my account, Chris solved my issue in about 60 seconds!
Response from the owner: Mark, thanks for posting! I'm delighted to hear Chris was able to help you so quickly.
Morgan Baiton
Morgan Baiton
Spoke to Chris, as a Realtor calling HOA's can sometimes be challenging. He made this call seamless and got me the info I needed straight away. 10/10
Response from the owner: Morgan, thanks so much for the feedback! I'm delighted to hear Chris helped make your job easier.
Steve C.
Steve C.
So happy with ASPM and Chris Blankenship. He provided excellent communication and service. 5 stars and rwo for ASPM and Chris. Very much appreciated, Steve C.
David P.
David P.
I am very pleased with Chris's service, he is very helpful,, polite, professional and knowledgeable, when I have had a problem, therefore, the problem was...
Jim Hartman
Jim Hartman
Chris did an amazing job assisting us with our questions. Thanks again Chris!
Response from the owner: Jim, I'm so glad to hear Chris was able to help. Thanks for posting!
Jackie H.
Jackie H.
Kristy H. I want to give a big shout out to Kristy From ASPM. She has responded timely, professionally, and courteously to my HOA needs. I really appreciate...
Susie S.
Susie S.
This review is specifically for Chris Blankenship, vs ASPM in general.Chris is like a shining light in a dark storm. He answers the phone promptly &...
Joe V.
Joe V.
Christopher Blankenship was super helpful when I called. He provided all info I was looking for. As a realtor it's not always easy to have a great...
L D.
L D.
Awesome customer service received from Chris B, he resolved my problems within a couple of minutes into the call. Chris, thank you for your time, patience...
Brian R.
Brian R.
I Called in for a simple request & Chris Blankenship solved my dilemma in less than 5 minutes. Excellent Service, thanks Chris !!
Fan Q.
Fan Q.
Nina is really helpful and patient to help me find the important document I need for my insurance company. I had the wrong document and she emailed me the...
Shannon E.
Shannon E.
Kristy was responsive and provided the information that I requested in a short period--much appreciated for convenient access to communication.
JOan Faye C.
JOan Faye C.
Chris Blankenship was able to provide me with my request. I called the office twice today since the first call got disconnected. and I am happy that he was...
Wendy C.
Wendy C.
Cara M. has been very responsive and helpful for two recent issues that needed HOA attention in the last 2 months.
Michelle T.
Michelle T.
Thank goodness for Nina who finally got our HOA problem resolved!Super happy she answered the call and got the job done!Thank you!-Michelle
Michelle T.
Michelle T.
Christopher was such a pleasure to speak with this morning!Good sense of humor and is helping me with this termite issue which Iappreciate as I'm the...
Sandi D.
Sandi D.
Chris Blankenship helped me get the rules sheet CC&R for park ave. He was very professional and great person to talk to. I appreciate his way pf leading the...
Sherry X.
Sherry X.
I called the office today and Chris Blankenship answered my call after two rings. He was awesome and I'm grateful for his service. He was patient,...
Shannon E.
Shannon E.
The association switched management to ASPM. I called to collect information, and Kristy immediately assisted. She was so courteous and paid attention to...
Jaimin T.
Jaimin T.
Very happy with the ASPM service and prompt response of the representatives. Kristy Hubbard was the representative I worked with to get certain HOA related...
Brian R.
Brian R.
I needed assistance with the ACH form for Automatically paying my rent. I called ASPM and Chris B answered the phone politely & right away. We discussed my...
Amy V.
Amy V.
The term "customer service" a phrase that has held little value, in this drive through, can't find anyone to help you, let alone spend endless hours...
Linda B.
Linda B.
I live in Madrid Manor Mobile Home Park and ASPM has taken over management. I called ASPM for the first time and Chris B. Answered the phone and was so...
Rasha J.
Rasha J.
Great customer services. Christopher Blankenship make my experience very smooth and simple and most important part, no bad attitude. With one phone call the...
Uppinder B.
Uppinder B.
@Kristy Hubbard. Very helpful and informative customer service. Prompt response and follow up. Thanks for your help.
Ashley B.
Ashley B.
I worked with Kristy on documents that were required for a client who is purchasing a condo. Kristy got me all the documents that were required in a timely...
Cyd P.
Cyd P.
I would like to thank Pedro the maintenance person servicing Beacon Street condos....I had been waiting nearly 6 weeks for my porch light to be repaired.....
Renee W.
Renee W.
Nina Lynes was very efficient and send me the requested item within a minute. Great service.
Thai W.
Thai W.
Cara - ASPM customer service rep was quick to respond for my request for HOA related documents and was very helpful. Thanks!
Scott D.
Scott D.
Cara McCampbell was extraordinarily responsive. Thoughtful, thorough and timely. Much appreciated!
John G.
John G.
Steve Casselman replied to my email concern quicker than anyone had ever done before. A solution to the issue was available within a couple hours of my...
Jenni Q.
Jenni Q.
Cara McCampbell at ASPM got right back to me with answers to my questions. Cara is incredibly professional and it was great working with her!
Michael T.
Michael T.
I wanted to take this opportunity to thank Mr. Steve Casselman, our property manager, for his professionalism, promptness and attentiveness in resolving HOA...
Sue S.
Sue S.
Our Adobe Falls Caretaker Lili is great! She is always positive and energetic. I always see her working hard to keep our complex clean even on the hottest...
Jessica H.
Jessica H.
I wanted to write and commend the work put in by Ryan Huerta and Mike Pereira who do such a fantastic job of letting us know what's going on with the...
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