We believe in full transparency at every level when it comes to ASPM’s reputation as a top San Diego HOA Management company. That’s why we’re proud to display impartial customer reviews that independently validate the quality and integrity of the services we provide our HOA communities and how we treat the vendors that serve them.
Mabel Garcia, Assistant Manager of our association management ASPM offered me extremely good and efficient service regarding my garage door replacement. So I want to thank her as well as letting many people know her quick and good professional work. After replacing my garage door, there was an... incentive program that provides $300 for the owner of the house to promote cooperation for the management.Application was handled by my husband at the initial stage and I followed up, so there were some holes to satisfy the requirements. She pick up quickly, followed up, and informing me the status on timely bases. She brought up the matter to the general meeting for approval, while keep me informed.From my past experience, I did not expect such a good handling and timely follow up. I experienced a lot of delay in response which sometimes ended up being forgotten, or reminding several times. I felt I am not an important person. On the contrary Mabel made me feel like I am the only person who was communicating with her. I know she was very busy, but gave me the great attention and speed to solve the problem.Owing to her, my case was closed timely manner and I am very happy. And I want to thank you for providing excellent professional service. I am sure many residents will appreciate your good service. Thank you again.Sumiko Nagamineread more Kalyn was outstanding.Thank you.
19:18 21 May 21
They are amazing I needed a rush on few condo questions and they immediately responded to all my concerns ASPM sent Oscar and Vincente to repair water and termite damage to our patio door and bedroom wall. First of all, they were super polite and careful to put...
Support American D.
23:18 14 Apr 21
5 STARS!!! Wow, was I impressed with the responsiveness and the willingness and ability to resolve my issue quickly and efficiently. As a Real Estate Broker it is extremely rare to experience this level of professionalism and care from a management company. Thank you!
19:25 15 Mar 21
I just called ASPM-San Diego and asked for a document to be emailed to me. I received it within half an hour. Good Job! Community Association Manager, Mike Pereira consistently provides excellence in service. I'm an owner and have had a few issues brought to the attention of Mike, and not only did he resolve the issues, he understood the importance and resolved them, consistently and timely. Mike Pereira would be a... valuable employee to any company. - Cheryl Phillipsread more I wanted to give a shout out to Mabel Garcia. Everytime I contact ASPM Mabel Garcia is professional, always has answers; she is prompt, supportive and... ASPM does a great job taking care of the building and its tenants. I'd like to give a special shout out to Nacho, who is always so attentive, punctual, hard-working and kind. We are in good hands as long as he is around! I’m a homeowner from Woodland Hills condominiums and I want to recognizeIgnacio (Nacho) for his súper job in maintainingThis place so neat, I have seen him painting all over the complex, fixing the lighting we were in the dark for 2 weeks when he was on vacation but none of the other guys was... able to fix it,Thank you Nacho for all your effort to keep this place soo nice.read more This review is more an endorsement for Mike Pereira than anything about ASPM as I haven't really had any interactions with the company prior. Mike was kind enough to reach out to me to share some issues with my condo unit which is used as a rental. He was extremely helpful and friendly even when... sharing unfortunate news( I had been paying the wrong HOA amount for over a years and I had racked up a negative balance on my account. He quickly helped me fix the problem and has been a wonderful communicator throughout the process. His level of customer service seems like a lost art these days and this company should be jumping over the moon knowing that he is a part of their team.read more I can't even imagine what its like to be a property manager. It would require a special skill set to have the patience and organization to handle the daily...
20:21 10 Oct 20
Jake W. is the only person at ASPM that gets back to me. Thumbs up.
13:39 02 Oct 20
I just wanted to show some appreciation for Maria who works at suncrest villas. She is an above and beyond employee and person! She goes out of her way to... Once I received contact info that ASPM were the property manager for my community, I cantacted them and their response was quick. Jake and Kari were all too eager to resolve my concerns. Love the new maintenance supervisor at Porta d'Italia, Ignatio. He is visible, wears a mask and does great work. He is a very good communicator with the... Eric Martinez was terrific, he responded quickly to my need and efficiently. Thank you Eric! To whom it may concern, I would like to give special recognition to Kari Swanberg our current property manager. I always have the pleasure of working with... I have requested a couple of admin support on document and account issues. Mabel Garcia has provided very prompt support with details. Excellent service, especially during this COVID-19 period of time. Big thanks to Mabel.- Peter Liu
Peter G L.
13:15 24 Jun 20
I have requested a couple of admin support on document and account issues. Mabel Garcia has provided very prompt support with details. Excellent service,... One rainy morning, just before the pandemic started, I was walking my dog and needed my keys for some reason or another. I put my hand into my purse and...
14:31 22 May 20
Great crew awesome staff overall 10/10
15:20 16 May 20
Thank you so much Cara McCampbell for your helpful, superquick and immediate response on my inquiry. Honestly I was not expected to be so quick !!! You are the Best !!! Definitely 5 star !!! Again, appreciate all your help !!! Rapid response to any of my issues. They keep the neighborhood beautiful
Carlos Espinoza S.
00:23 13 May 20
Great customer service. Cara provided me with what I needed in a couple minutes.
03:30 28 Apr 20
Amazing property management company. Every time I reach out them they are responsive to my needs.. thank you ASPM I work for Good Life Property Management and I normally handle HOA document requests for our new properties. I have reached out to Jake Witcher and Ryan Huerta for assistance and they have been super helpful! My request was answered on the same day and everything seems to be clear! I look forward... to work with Jake and Ryan for a longer amount of time! Please keep up the good work guys!read more I have been involved with ASPM San Diego for many years in a business capacity. I see first hand the way they way they care about their staff and managers. You can tell a lot about a company by the way they treat their employees. They are the success they have become because of the way they... interact and treat their people.I also have seen how they interact with their clients. They are a role model for all other property management firms. I would not hesitate to refer them to any HOA or property owner.read more An amazing property management company! I have worked with them for many years. Their customer service and response time are invaluable. I am grateful to ASPM for all the good work they do. They are efficient, reliable and experienced. They make sure that the property is high valued in the demanding market of San Diego. What an awesome property management company. They do incredible work daily on not only the management of condominiums but keeping the repairs and upkeep going. They do an awesome job on repairs and maintenance quickly and it shows on their HOA’s. You won’t be able to find a better company to deal... with at a better price and their property managers really listen to you and get the job done!read more Julia was very friendly, efficient and helpful in getting me the forms I needed quickly. Thank you! I sent over a request for some HOA questions I needed answered and Eric Martinez responded immediately. I'm not used to getting that type of service. Thank you Eric for making my job easier!!
Jose A. C.
21:15 23 Jan 20
Quick service and response time
Hi all, Eric is AMAZING. I requested a questionnaire to be completed. I received it completed with in minutes. Normally it takes me days or even weeks to get it back form other HOA management companies. I normally do not give reviews but Eric impressed me. Keep up the great work Eric. Mabel is awesome! She was instrumental in getting my architectural change request approved in 3 days and called me back the same day with the paint color scheme. Thanks, Mabel, for the great customer service.Bob I got in touch with Julia from ASPM- San Diego for a property I am managing and she was lightning fast to respond and assist me with the questions that I had. Typically, it is difficult with other companies to hear back right away, but this was a good experience and happy to have them on my team... at One Key Property Management.read more As a loan officer with a client purchasing in one of the communities managed by this company, I found Eric Martinez easy to work with and very quick to respond to my requests. He helped me get all of the documents needed for my client's loan. Thank you Eric! Eric Martinez is amazing. We had an rush request and he turned it around for me in lightening speed. Thanks for making us look so great! Thank you Richard G and Crew for the Gutter cleaning at Shadow Glenn. Thankyou for checking on the corner gutter that has had problems in the past.THANKYOU They did a great job on the vinyl fence. Richard and Felipe thanks guys
20:19 31 Oct 19
Eric Martinez is AMAZING! His response time is better than any other property manager I have worked with. Contacted Mabel Garcia , contact for Tierra Mesa . She was most helpful and acted promptly. True meaning of service. Richard and Crew did a Fanstastic Job cleaning our Gutters and drains Clean and clear ready for the Rain! Thank you RichardG I am a resident of one of the buildings managed by ASPM located in Park West on 6th avenue (3060 6th avenue) The building manager, Zach Daly is one of the best building managers I have dealt with. He is professional, smart, and responsive. He looks to problem solve, and in this day and age where... everyone hides behind emails, he is prompt in answering calls and texts. I would recommend him with no hesitations!read more Received near instantaneous response from Zach Daly of ASPM-SD IN a problem with lost keys. Quite impressive and much appreciated. Mabel was a pleasure to work with.. she returned my call within an hour of leaving a message. I live in the Cape La Jolla Garden and interact with Nacho.He is working hard all the time and always has a smile on his face.He is a great asset for the company .Keep up the the good work.
16:55 16 Jul 19
Great family awesome workers
21:09 27 Jun 19
Responded very quickly to my questions. I never write reviews but this management company "wowed" me. Thank you! Ryan was very helpful! He helped me figure out how to navigate the site and set up a few things. Thank you! Eric is curtious and prompt to respond to a request. He is an a valuable asset to this Friars Village Community!
19:50 11 Apr 19
I have interacted with Sara Schwartz on two different occasions when I reached out for help and she has been awesome. She was very polite and quick to respond to my requests. On one of these requests she directed me to Eric Martinez in the escrow division and he was also very polite and quick to... respond to my request which helped me to close our escrow on time. So great to work with such a helpful company.read more Cara is amazing! I’ve been a resident at one of their properties for 14 years and no one has ever gone the extra mile like her to help me with my needs. More companies need employees like her! Thank you Cara!!
Cindy Anne H.
18:15 28 Feb 19
Working with Eric Martinez from the escrow division of was a very positive experience. I am a real estate broker and usually dread having to deal with property management companies, who are typically slow to respond, and often rude to deal with.
With Eric Martinez, from the escrow division of... ASPM-San Diego we quickly received our HOA docs. Twice later we needed additional documentation for the buyer’s lender, and he quickly he got it to us. I was so very grateful.
Thanks Eric!!read more
Eric was very quick to respond to my questions about a condo complex. Great service So thankful with Reynaldo and Enrique that were working in our Condo Sun Ridge. My husband and I were trying to carry a Weber grill we just bought to our apartment in the second floor and they came right away to help us and literally safe my life from doing it ! Your company must be really proud... for having people like them !read more The best of all, great and quick service.
21:25 16 Jan 19
Eric Martinez got back with me promptly and provided quick and accurate information to help me assist my client with a purchase. Martha Rodriguez is an excellent maintenance, her hard work, dedication, and professionalism is truly amazing at Woodland Hills Condos. I'd like to thank and recognize Nina Lynes for her prompt help in verifying some needed information for a report that I was working on. As an appraiser here in San Diego, I often rely on property management companies for information & data... Some are helpful while others are not. Nina Lynes and... ASPM have my endorsement. Thank You!read more Nina was great and answered all my questions for our new listing's community info within the hour I emailed her. Couldn't have asked for better!
19:05 24 Oct 18
Thanks to our property technician Norma Jimanez for looking after our building . A nice lady and great member of your team . Thanks Norma 👍
Nancy Vasos E.
19:56 20 Oct 18
Cara was very quick to respond to my question. Very helpful!
17:37 12 Oct 18
I called Serena Chen this morning to make some changes to our account. She was most helpful and promptly made the changes that we requested. Excellent service! Working with HOA companies can be challenging, I found great help with Connie over at ASPM. She was great to work with. Was able to quickly get balances and docs over fast. Thanks Connie De la Rosa, hope to work with you again soon. Jose is an excellent maintenance guy, his hard work, dedication, and professionalism was truly amazing. Nothing but great things to say about the maintenance at Friars Village! I have had numerous dealings with ASPM and I am impressed with Nina Lynes. Nina is an expert and handles her job with pinpoint accuracy. It is always a pleasure to work with her. Best PM company ever! They are prompt and are very good communicators. I am a property manager with Harland Property Management and needed Serena Chen's help wuth some matters concerning our tenants in the association. Serena was very professional, helpful and great to work with. I highly recommend Serena an an HOA management manager and wish I could have the same... experience with all HOA managers we work with. Bravo Serena and thank you very much, you are great.read more I recently bought a condo that is managed by ASPM-San Diego. Lauren B. and David provide excellent customer service. They respond quickly any questions or concerns, and are friendly and knowledgeable. I just heard Lance was promoted within ASPM. Well deserved. What Lance was able to accomplish with ASPM and the Board is amazing. From improving home values and helping change the culture. Happy for Lance but sad to see him go.BTW, the new park is incredible.Friars Village owner. At Windsor Park, Jessica Guy has been our Community Association Manager from ASPM. We've been lucky to have her since we've started with them. Before ASPM, we were managed by another local management company, who at the time gave us a NEW property management contact every three months, leaving... vendors unpaid, residents' emails literally floating without oversight and communications fully in the dark with requests overflowing over a period of months without response (including any communication to board members). I can say Jessica goes above and beyond in effort to anyone we've ever seen in the past. She reaches out to every single resident as best as possible, even in heavy volume times compared to our last property management company. And given our current situation to our current project, their level of customer service actually outpaces our previous management company (day and night), something I know if you're not in direct contact on a day-to-day, can be something we take for granted in relation the management industry. We are lucky to be managed by this company and a lot of that has to do with the conscientiousness that Jessica Guy has for our community.read more
Claude L L.
01:42 08 Sep 18
I am a owner of the friars village Mission Valley and I just wanted to stop by this site to express my gratitude to Lance Miller for everything he has done for the complex. We miss you lance.In a year and a half that we lived in the complex, we have seen so many improvements done. We hope the... new person can feel his shoes.Miss you Lance.read more Being a resident of Southpointe, I'd like to extend my gratitude for always being treated well by association. They consistently make an effort to answer my questions and help me through things I'm unsure about. Recently Jessica and Zach have been a delight to work with. However, I haven't... forgotten about Steve. He's a wonderful person as well. It's always nice to think about the things going right and being appreciative.read more If you need Info on your HOA or to report any issues Lauren B. Has the prompt response and attention to your needs. Excellent service.
Lance Miller is pleasant, helpful and with a can do attitude. Our village hasn’t looked this good for a long time and Lance has played a huge role in this transformation.
00:41 30 Jul 18
I agree with Mitch’s comments completely! I could not have said it better. Lance Miller has turned our property around. He has done more for our property than all of our previous managers. He cares about our investments!Thank you, Lance Lance Miller has done more for the Friars Village community in his 18 months than all the other managers combined in my 40+ years of living here. He genuinely cares about the community and its residents.Thank you Lance!!!
00:46 25 Jul 18
Julie Buckshnis at ASPM was amazing several weeks ago when my kitchen sinks were backing up yet again(I live on the first floor). She had plumbers at my condo at Boardwalk condos within 2 hours and flooding of my condo was averted. I emailed her the other day about some termite and fungus damage on... my patio and she responded within 24 hours and notified me that a pest control company would be contacting me for an appointment. Thank you Julie! You make my life a bit easier and I appreciate all that you do.Michelle Houshkin has also been exremely helpful, helping me figure out my HOA payments after my husband died. Thank youread more As a Realtor, I often have to interact with property managers on behalf of my buyers and sellers, and I found that my experience this week with ASPM was really delightful! Connie de la Rosa was awesome as was Zach...thank you both for your assistance!!! We live in an old building and, of course, there's always something in need of attention. Thank goodness for ASPM! They've been friendly, professional, and prompt when responding to issues that impact the quality of our lives. Well done. I live in the Cape La Jolla Gardens, and the gardeners and maintenance people are always working hard and are very kind. Especially Ignacio Ramirez!
14:20 12 Jul 18
Samantha Scheel and the maintenance department at ASPM-San Diego have made life as a renter a breeze! The turnover for any maintenance requests I’ve had has been no longer than a day-whether I needed the air conditioning fixed, or my shower unclogged. I can only hope that wherever I rent next has a... great of a property management team.read more Just bought a property in Friar’s village a couple weeks back. Had a meeting with Lance to get my key fobs, parking permit, information for replacing windows etc and could not be happier. Super prompt, informative, and handles business. There’s a reason why property values are on the rise here and... now I know why. Thanks Lance!read more I just bought a condo at a complex that they manage in downtown. At first the service was average (took many emails/calls to get information/paperwork) but ever since Cara has been involved she has responded very quickly and has done a great job giving me the answers that I need in a timely... fashion. Now that she is on board it has made things very smoothread more
22:22 30 Jun 18
Very much appreciated the quick response on HOA documents that I needed recently for my Southpointe home. Cara McCampbell was prompt & professional as she sent it immediately - Prakash. As a resident of Friar's Village, we have seen so many improvements in our community since Lance Miller has become our community manager. He came in as the new manager with many problems and improvements that needed to be completed. He has been very effective in bringing our community together... and getting things done. The clubhouse has been improved, condos painted, quick responses and solutions to problems, new park, playground and fitness area. He has a personal interest in being innovative and action oriented. Considering all of his accomplishments, many managers would slow down, but he continues to move forward with new ideas about bringing the community together and improving our quality of life and home values. Our streets are on the list for the next big project. As well, he motivates and encourages residents to follow the CC&R's to respectfully benefit all residents.Thank you Lance for all you have done and continue to do for our community.Mitch and KarenFriar's Village Residentsread more Lance Miller has done an outstanding job with Friars Village, it has never looked better.Keep up the great work. Lance Miller has done an outstanding job with the Friars Village property, its never looked better. Keep up the good work. I bought my place two years ago and the changes that have taken place under ASPM and Lance Millers management has been amazing. My property value as skyrocked over the last 12 months. I highly recommend ASPM and Lance.Thank you!!!!!!
Courtney Michelle R.
20:09 21 Jun 18
Cara McCampbell is great, she responded back very quickly! Been living in Tierra Mesa for over 7 years. The management's support quality has been mediocre for the most part, but I do want to shout out to Serena Chen, a recent customer care specialty who's been helping me during my transition of property management.
I recently took over the... management of my property (had an agent doing it). I had requested several inquiries for instance forwarding my HoA payment letters, checking my account balances, and getting my payment history since 2 years back. Exceeding my previous experience with ASPM, Serena responded my calls and emails almost instantly with caring attitude. I felt important and treated well as a customer.read more
Just purchased a condo in a building managed by this company. I had lots of questions, and Janette has been so helpful! Thank you!
14:54 11 May 18
I have received excellent service from Serena Chen. She answered my questions and was very helpful in sending me the forms I needed. Thank you Cara McCampbell for the prompt reply and great service regarding my HOA dues overpayment. Lance Miller has done a phenomenal job this past year in Friars Village! Managing a community of 400+ units is a challenge of its own. But Lance inherited several challenging issues that could not get resolved over the span of 10+ years. No doubt, Friars Village is a great place to live. But in the... past 14 years I have always felt that the potential of making this community even greater always gets missed. In 14 years I have had some good years and unfortunately some awful years as well. I have challenged Lance to succeed where others have failed and he assured me that he will get it done. The changes in the community are extremely noticeable today. Of course there are many collective efforts on these projects, but Lance is always responsive and not afraid to report the bad news or direct an unreasonable individual. I would like to thank you him for following through with his commitments and making the surroundings of my home a much better place each day for me, my family, and neighbors! Thank you Lance!!!read more Ismael did a fantastic job repairing my gate.
20:00 14 Jan 18
Oscar Bravo great specialist.
we had pipe leak i the most visible part of the wall, huge cut been fix, like it never happen. Oscar was quick, professional and clean. He communicate clearly and working fast with quality result. Thank you Oscar.
22:01 06 Nov 17
Cara McCampbell provided quality customer service by responding in a timely manner to my request.
Miguel Chefmigs Ferrara J.
23:30 28 Sep 17
happy thankful thursday,i have been at adobe falls for 2 yrs and i have to give an awesome shout out for the best maintenance there RANDY KINKADE he is always on point everything he does and he cares thats what stands out,when you care it means you have passion what you do and i give him 5 stars,i... run my own company and i know how important is to have a guy like this on the team,he is blessed thank youread more Great!! Customer Service and responds promptly to emails. Pedro Estrada came to patch the drywall hole created when an HOA drain was fixed. He was very polite, detail oriented, thorough and kept dust and noise to a minimum. Thanks Pedro.
01:38 05 Jun 17
Is the maintenance man for the Greens in Tierrasanta and has done an excellent job in keeping this complex in very good condition. He is hard working and has a good attitude. I hope you realize what a valuable employee you have.
Clay Beale #132
Patricia M. M.
16:58 04 Jun 17
Poly Rodriguez has been the best maintenance guy we have had in many years. He takes care of the property and does all the improvements necessary to beautify the building and keep it looking well cared for. He is always on top of anything that needs to be done as well as being a very friendly and... gracious! We love Poly!!!read more Martha Rodriguez that goes over to Woodland Hills on Telegraph Canyon Road is "Awasome"! She goes above and beyond on keeping clean and I am so happy to have her in our community. Kudos to Martha.
Ralph and Rosa Yzabal.
Joe Smith, with assistance from Josue Ramirez, fixed my gutter which had been leaking to the point that water was coming in my windows. In spite of the fact that a new gutter was really needed since the old gutter is bowed (but they were only assigned to repair), Joe managed to figure a way to... twist and repair the old gutter enough to stop the water from coming into the house. Thanks, guys.read more
02:11 31 Oct 16
Josue Ramirez fixed my ceiling on Friday and he did a great job. He arrived on time and cleaned up after himself. He did his work efficiently and pleasantly. Thanks so much Josue! ASPM's Pedro has been servicing our maintenance needs at DMST for the past 4 months. I very am impressed with his skills and his fantastic can-do attitude. I was very pleased for the quick answers to my questions, the informationprovided for me, suggestions given to me as an alternative to solve theproblem, and went out of her way send 2 emails to reiterate the sameaddress. It was pleasant talking with her; cordial and sincere.Thank you for... your assistance.read more Oscar B and Rey were very efficient and polite. Management is another story.