We believe in full transparency at every level when it comes to ASPM’s reputation as a top San Diego HOA Management company. That’s why we’re proud to display impartial customer reviews that independently validate the quality and integrity of the services we provide our HOA communities and how we treat the vendors that serve them.
I’m a homeowner from Woodland Hills condominiums and I want to recognizeIgnacio (Nacho) for his súper job in maintainingThis place so neat, I have seen him painting all over the complex, fixing the lighting we were in the dark for 2 weeks when he was on vacation but none of the other guys was... able to fix it,Thank you Nacho for all your effort to keep this place soo nice.read more
13:51 11 Dec 20
This review is more an endorsement for Mike Pereira than anything about ASPM as I haven't really had any interactions with the company prior. Mike was kind enough to reach out to me to share some issues with my condo unit which is used as a rental. He was extremely helpful and friendly even when... sharing unfortunate news( I had been paying the wrong HOA amount for over a years and I had racked up a negative balance on my account. He quickly helped me fix the problem and has been a wonderful communicator throughout the process. His level of customer service seems like a lost art these days and this company should be jumping over the moon knowing that he is a part of their team.read more
21:36 21 Oct 20
I can't even imagine what its like to be a property manager. It would require a special skill set to have the patience and organization to handle the daily...
19:58 19 Oct 20
Community Association Manager, Mike Pereira consistently provides excellence in service. I'm an owner and have had a few issues brought to the attention of Mike, and not only did he resolve the issues, he understood the importance and resolved them, consistently and timely. Mike Pereira would be a... valuable employee to any company. - Cheryl Phillipsread more
20:21 10 Oct 20
Jake W. is the only person at ASPM that gets back to me. Thumbs up.
02:45 15 Aug 20
20:54 29 Jul 20
Once I received contact info that ASPM were the property manager for my community, I cantacted them and their response was quick. Jake and Kari were all too eager to resolve my concerns.
15:13 25 Jul 20
17:18 21 Jul 20
Eric Martinez was terrific, he responded quickly to my need and efficiently. Thank you Eric!
20:28 25 Jun 20
To whom it may concern, I would like to give special recognition to Kari Swanberg our current property manager. I always have the pleasure of working with...
20:19 24 Jun 20
I have requested a couple of admin support on document and account issues. Mabel Garcia has provided very prompt support with details. Excellent service, especially during this COVID-19 period of time. Big thanks to Mabel.- Peter Liu
Peter G L.
13:15 24 Jun 20
I have requested a couple of admin support on document and account issues. Mabel Garcia has provided very prompt support with details. Excellent service,...
16:19 27 May 20
One rainy morning, just before the pandemic started, I was walking my dog and needed my keys for some reason or another. I put my hand into my purse and...
14:31 22 May 20
Great crew awesome staff overall 10/10
15:20 16 May 20
Thank you so much Cara McCampbell for your helpful, superquick and immediate response on my inquiry. Honestly I was not expected to be so quick !!! You are the Best !!! Definitely 5 star !!! Again, appreciate all your help !!!
15:29 15 May 20
Rapid response to any of my issues. They keep the neighborhood beautiful
Carlos Espinoza S.
00:23 13 May 20
Great customer service. Cara provided me with what I needed in a couple minutes.
03:30 28 Apr 20
Amazing property management company. Every time I reach out them they are responsive to my needs.. thank you ASPM
22:03 27 Apr 20
I work for Good Life Property Management and I normally handle HOA document requests for our new properties. I have reached out to Jake Witcher and Ryan Huerta for assistance and they have been super helpful! My request was answered on the same day and everything seems to be clear! I look forward... to work with Jake and Ryan for a longer amount of time! Please keep up the good work guys!read more
17:41 27 Apr 20
20:47 17 Apr 20
I have been involved with ASPM San Diego for many years in a business capacity. I see first hand the way they way they care about their staff and managers. You can tell a lot about a company by the way they treat their employees. They are the success they have become because of the way they... interact and treat their people.I also have seen how they interact with their clients. They are a role model for all other property management firms. I would not hesitate to refer them to any HOA or property owner.read more
17:39 16 Apr 20
An amazing property management company! I have worked with them for many years. Their customer service and response time are invaluable.
17:52 14 Apr 20
Our HOA has been working with ASPM for the last year. ASPM brought a great deal of professionalism with their team. Julie B has been going that extra step for us, keeping us informed and assisting in getting open items closed. Great Teamwork! Greatly appreciated.
18:22 31 Mar 20
22:28 10 Mar 20
I am grateful to ASPM for all the good work they do. They are efficient, reliable and experienced. They make sure that the property is high valued in the demanding market of San Diego.
17:42 09 Mar 20
What an awesome property management company. They do incredible work daily on not only the management of condominiums but keeping the repairs and upkeep going. They do an awesome job on repairs and maintenance quickly and it shows on their HOA’s. You won’t be able to find a better company to deal... with at a better price and their property managers really listen to you and get the job done!read more
18:11 03 Mar 20
Julia was very friendly, efficient and helpful in getting me the forms I needed quickly. Thank you!
21:17 19 Feb 20
I sent over a request for some HOA questions I needed answered and Eric Martinez responded immediately. I'm not used to getting that type of service. Thank you Eric for making my job easier!!
Jose A. C.
21:15 23 Jan 20
Quick service and response time
19:37 16 Jan 20
Hi all, Eric is AMAZING. I requested a questionnaire to be completed. I received it completed with in minutes. Normally it takes me days or even weeks to get it back form other HOA management companies. I normally do not give reviews but Eric impressed me. Keep up the great work Eric.
11:56 20 Dec 19
Mabel is awesome! She was instrumental in getting my architectural change request approved in 3 days and called me back the same day with the paint color scheme. Thanks, Mabel, for the great customer service.Bob
20:44 09 Dec 19
I got in touch with Julia from ASPM- San Diego for a property I am managing and she was lightning fast to respond and assist me with the questions that I had. Typically, it is difficult with other companies to hear back right away, but this was a good experience and happy to have them on my team... at One Key Property Management.read more
18:54 04 Dec 19
As a loan officer with a client purchasing in one of the communities managed by this company, I found Eric Martinez easy to work with and very quick to respond to my requests. He helped me get all of the documents needed for my client's loan. Thank you Eric!
18:46 27 Nov 19
Eric Martinez is amazing. We had an rush request and he turned it around for me in lightening speed. Thanks for making us look so great!
22:59 26 Nov 19
Thank you Richard G and Crew for the Gutter cleaning at Shadow Glenn. Thankyou for checking on the corner gutter that has had problems in the past.THANKYOU
23:36 20 Nov 19
They did a great job on the vinyl fence. Richard and Felipe thanks guys
20:19 31 Oct 19
Eric Martinez is AMAZING! His response time is better than any other property manager I have worked with.
18:38 25 Oct 19
Contacted Mabel Garcia , contact for Tierra Mesa . She was most helpful and acted promptly. True meaning of service.
22:10 24 Oct 19
Richard and Crew did a Fanstastic Job cleaning our Gutters and drains Clean and clear ready for the Rain! Thank you RichardG
21:52 23 Oct 19
I am a resident of one of the buildings managed by ASPM located in Park West on 6th avenue (3060 6th avenue) The building manager, Zach Daly is one of the best building managers I have dealt with. He is professional, smart, and responsive. He looks to problem solve, and in this day and age where... everyone hides behind emails, he is prompt in answering calls and texts. I would recommend him with no hesitations!read more
22:58 21 Oct 19
Received near instantaneous response from Zach Daly of ASPM-SD IN a problem with lost keys. Quite impressive and much appreciated.
22:19 29 Aug 19
Mabel was a pleasure to work with.. she returned my call within an hour of leaving a message.
15:53 26 Aug 19
18:21 23 Aug 19
I live in the Cape La Jolla Garden and interact with Nacho.He is working hard all the time and always has a smile on his face.He is a great asset for the company .Keep up the the good work.
16:55 16 Jul 19
Great family awesome workers
18:09 10 Jul 19
21:09 27 Jun 19
Responded very quickly to my questions. I never write reviews but this management company "wowed" me. Thank you!
01:49 01 Jun 19
Ryan was very helpful! He helped me figure out how to navigate the site and set up a few things. Thank you!
19:08 13 May 19
Eric is curtious and prompt to respond to a request. He is an a valuable asset to this Friars Village Community!
19:50 11 Apr 19
I have interacted with Sara Schwartz on two different occasions when I reached out for help and she has been awesome. She was very polite and quick to respond to my requests. On one of these requests she directed me to Eric Martinez in the escrow division and he was also very polite and quick to... respond to my request which helped me to close our escrow on time. So great to work with such a helpful company.read more
20:24 21 Mar 19
Cara is amazing! I’ve been a resident at one of their properties for 14 years and no one has ever gone the extra mile like her to help me with my needs. More companies need employees like her! Thank you Cara!!
Cindy Anne H.
18:15 28 Feb 19
Working with Eric Martinez from the escrow division of was a very positive experience. I am a real estate broker and usually dread having to deal with property management companies, who are typically slow to respond, and often rude to deal with. With Eric Martinez, from the escrow division of... ASPM-San Diego we quickly received our HOA docs. Twice later we needed additional documentation for the buyer’s lender, and he quickly he got it to us. I was so very grateful. Thanks Eric!!read more
18:15 15 Feb 19
Eric was very quick to respond to my questions about a condo complex. Great service
23:15 05 Feb 19
So thankful with Reynaldo and Enrique that were working in our Condo Sun Ridge. My husband and I were trying to carry a Weber grill we just bought to our apartment in the second floor and they came right away to help us and literally safe my life from doing it ! Your company must be really proud... for having people like them !read more
02:33 29 Jan 19
The best of all, great and quick service.
21:25 16 Jan 19
Eric Martinez got back with me promptly and provided quick and accurate information to help me assist my client with a purchase.
22:03 13 Dec 18
Martha Rodriguez is an excellent maintenance, her hard work, dedication, and professionalism is truly amazing at Woodland Hills Condos.
05:23 15 Nov 18
I'd like to thank and recognize Nina Lynes for her prompt help in verifying some needed information for a report that I was working on. As an appraiser here in San Diego, I often rely on property management companies for information & data... Some are helpful while others are not. Nina Lynes and... ASPM have my endorsement. Thank You!read more
01:42 31 Oct 18
Nina was great and answered all my questions for our new listing's community info within the hour I emailed her. Couldn't have asked for better!
19:05 24 Oct 18
Thanks to our property technician Norma Jimanez for looking after our building . A nice lady and great member of your team . Thanks Norma 👍
Nancy Vasos E.
19:56 20 Oct 18
Cara was very quick to respond to my question. Very helpful!
17:37 12 Oct 18
I called Serena Chen this morning to make some changes to our account. She was most helpful and promptly made the changes that we requested. Excellent service!
18:01 11 Oct 18
Working with HOA companies can be challenging, I found great help with Connie over at ASPM. She was great to work with. Was able to quickly get balances and docs over fast. Thanks Connie De la Rosa, hope to work with you again soon.
16:18 02 Oct 18
Jose is an excellent maintenance guy, his hard work, dedication, and professionalism was truly amazing. Nothing but great things to say about the maintenance at Friars Village!
19:19 01 Oct 18
I have had numerous dealings with ASPM and I am impressed with Nina Lynes. Nina is an expert and handles her job with pinpoint accuracy. It is always a pleasure to work with her.
19:10 01 Oct 18
Best PM company ever! They are prompt and are very good communicators.
19:10 01 Oct 18
Best PM company ever! They are prompt and are very good communicators.
22:18 26 Sep 18
I am a property manager with Harland Property Management and needed Serena Chen's help wuth some matters concerning our tenants in the association. Serena was very professional, helpful and great to work with. I highly recommend Serena an an HOA management manager and wish I could have the same... experience with all HOA managers we work with. Bravo Serena and thank you very much, you are great.read more
17:56 13 Sep 18
I recently bought a condo that is managed by ASPM-San Diego. Lauren B. and David provide excellent customer service. They respond quickly any questions or concerns, and are friendly and knowledgeable.
00:15 13 Sep 18
I just heard Lance was promoted within ASPM. Well deserved. What Lance was able to accomplish with ASPM and the Board is amazing. From improving home values and helping change the culture. Happy for Lance but sad to see him go.BTW, the new park is incredible.Friars Village owner.
01:33 11 Sep 18
At Windsor Park, Jessica Guy has been our Community Association Manager from ASPM. We've been lucky to have her since we've started with them. Before ASPM, we were managed by another local management company, who at the time gave us a NEW property management contact every three months, leaving... vendors unpaid, residents' emails literally floating without oversight and communications fully in the dark with requests overflowing over a period of months without response (including any communication to board members). I can say Jessica goes above and beyond in effort to anyone we've ever seen in the past. She reaches out to every single resident as best as possible, even in heavy volume times compared to our last property management company. And given our current situation to our current project, their level of customer service actually outpaces our previous management company (day and night), something I know if you're not in direct contact on a day-to-day, can be something we take for granted in relation the management industry. We are lucky to be managed by this company and a lot of that has to do with the conscientiousness that Jessica Guy has for our community.read more
Claude L L.
01:42 08 Sep 18
I am a owner of the friars village Mission Valley and I just wanted to stop by this site to express my gratitude to Lance Miller for everything he has done for the complex. We miss you lance.In a year and a half that we lived in the complex, we have seen so many improvements done. We hope the... new person can feel his shoes.Miss you Lance.read more
18:29 30 Aug 18
Being a resident of Southpointe, I'd like to extend my gratitude for always being treated well by association. They consistently make an effort to answer my questions and help me through things I'm unsure about. Recently Jessica and Zach have been a delight to work with. However, I haven't... forgotten about Steve. He's a wonderful person as well. It's always nice to think about the things going right and being appreciative.read more
00:17 23 Aug 18
If you need Info on your HOA or to report any issues Lauren B. Has the prompt response and attention to your needs. Excellent service. Owner 500B.
16:18 01 Aug 18
Lance Miller is pleasant, helpful and with a can do attitude. Our village hasn’t looked this good for a long time and Lance has played a huge role in this transformation.
00:41 30 Jul 18
I agree with Mitch’s comments completely! I could not have said it better. Lance Miller has turned our property around. He has done more for our property than all of our previous managers. He cares about our investments!Thank you, Lance
00:41 30 Jul 18
Lance Miller has done more for the Friars Village community in his 18 months than all the other managers combined in my 40+ years of living here. He genuinely cares about the community and its residents.Thank you Lance!!!
00:46 25 Jul 18
Julie Buckshnis at ASPM was amazing several weeks ago when my kitchen sinks were backing up yet again(I live on the first floor). She had plumbers at my condo at Boardwalk condos within 2 hours and flooding of my condo was averted. I emailed her the other day about some termite and fungus damage on... my patio and she responded within 24 hours and notified me that a pest control company would be contacting me for an appointment. Thank you Julie! You make my life a bit easier and I appreciate all that you do.Michelle Houshkin has also been exremely helpful, helping me figure out my HOA payments after my husband died. Thank youread more
21:04 19 Jul 18
As a Realtor, I often have to interact with property managers on behalf of my buyers and sellers, and I found that my experience this week with ASPM was really delightful! Connie de la Rosa was awesome as was Zach...thank you both for your assistance!!!
04:27 18 Jul 18
We live in an old building and, of course, there's always something in need of attention. Thank goodness for ASPM! They've been friendly, professional, and prompt when responding to issues that impact the quality of our lives. Well done.
23:33 13 Jul 18
I live in the Cape La Jolla Gardens, and the gardeners and maintenance people are always working hard and are very kind. Especially Ignacio Ramirez!
14:20 12 Jul 18
Samantha Scheel and the maintenance department at ASPM-San Diego have made life as a renter a breeze! The turnover for any maintenance requests I’ve had has been no longer than a day-whether I needed the air conditioning fixed, or my shower unclogged. I can only hope that wherever I rent next has a... great of a property management team.read more
22:21 11 Jul 18
Just bought a property in Friar’s village a couple weeks back. Had a meeting with Lance to get my key fobs, parking permit, information for replacing windows etc and could not be happier. Super prompt, informative, and handles business. There’s a reason why property values are on the rise here and... now I know why. Thanks Lance!read more
18:27 11 Jul 18
I just bought a condo at a complex that they manage in downtown. At first the service was average (took many emails/calls to get information/paperwork) but ever since Cara has been involved she has responded very quickly and has done a great job giving me the answers that I need in a timely... fashion. Now that she is on board it has made things very smoothread more
22:22 30 Jun 18
Very much appreciated the quick response on HOA documents that I needed recently for my Southpointe home. Cara McCampbell was prompt & professional as she sent it immediately - Prakash.
04:10 26 Jun 18
As a resident of Friar's Village, we have seen so many improvements in our community since Lance Miller has become our community manager. He came in as the new manager with many problems and improvements that needed to be completed. He has been very effective in bringing our community together... and getting things done. The clubhouse has been improved, condos painted, quick responses and solutions to problems, new park, playground and fitness area. He has a personal interest in being innovative and action oriented. Considering all of his accomplishments, many managers would slow down, but he continues to move forward with new ideas about bringing the community together and improving our quality of life and home values. Our streets are on the list for the next big project. As well, he motivates and encourages residents to follow the CC&R's to respectfully benefit all residents.Thank you Lance for all you have done and continue to do for our community.Mitch and KarenFriar's Village Residentsread more
23:29 25 Jun 18
Lance Miller has done an outstanding job with Friars Village, it has never looked better.Keep up the great work.
23:21 25 Jun 18
Lance Miller has done an outstanding job with the Friars Village property, its never looked better. Keep up the good work.
21:12 24 Jun 18
I bought my place two years ago and the changes that have taken place under ASPM and Lance Millers management has been amazing. My property value as skyrocked over the last 12 months. I highly recommend ASPM and Lance.Thank you!!!!!!
Courtney Michelle R.
20:09 21 Jun 18
Cara McCampbell is great, she responded back very quickly!
22:14 13 Jun 18
Been living in Tierra Mesa for over 7 years. The management's support quality has been mediocre for the most part, but I do want to shout out to Serena Chen, a recent customer care specialty who's been helping me during my transition of property management.
I recently took over the... management of my property (had an agent doing it). I had requested several inquiries for instance forwarding my HoA payment letters, checking my account balances, and getting my payment history since 2 years back. Exceeding my previous experience with ASPM, Serena responded my calls and emails almost instantly with caring attitude. I felt important and treated well as a customer.read more
19:10 11 May 18
Just purchased a condo in a building managed by this company. I had lots of questions, and Janette has been so helpful! Thank you!
14:54 11 May 18
I have received excellent service from Serena Chen. She answered my questions and was very helpful in sending me the forms I needed.
Mandy Farris W.
21:30 19 Apr 18
Lauren B. helped us figure out a complex issue with our account. Excellent follow-up and customer service skills which are hard to find anymore. She is awesome!
19:04 23 Mar 18
Thank you Cara McCampbell for the prompt reply and great service regarding my HOA dues overpayment.
18:16 03 Mar 18
Lance Miller has done a phenomenal job this past year in Friars Village! Managing a community of 400+ units is a challenge of its own. But Lance inherited several challenging issues that could not get resolved over the span of 10+ years. No doubt, Friars Village is a great place to live. But in the... past 14 years I have always felt that the potential of making this community even greater always gets missed. In 14 years I have had some good years and unfortunately some awful years as well. I have challenged Lance to succeed where others have failed and he assured me that he will get it done. The changes in the community are extremely noticeable today. Of course there are many collective efforts on these projects, but Lance is always responsive and not afraid to report the bad news or direct an unreasonable individual. I would like to thank you him for following through with his commitments and making the surroundings of my home a much better place each day for me, my family, and neighbors! Thank you Lance!!!read more
04:18 11 Feb 18
Ismael did a fantastic job repairing my gate.
06:23 23 Jan 18
Great management team. We have worked with them for sometime. They really care about the properties they manage.
20:00 14 Jan 18
Oscar Bravo great specialist. we had pipe leak i the most visible part of the wall, huge cut been fix, like it never happen. Oscar was quick, professional and clean. He communicate clearly and working fast with quality result. Thank you Oscar.
19:14 03 Jan 18
Tyler went out of his way to address my Issue with good communications. All in all, a pleasant experience.
23:26 14 Dec 17
Lance Miller came through for me when I needed to get out of a jam I was in with a new tenant of mine at Friars Village. I did not have the current parking permit or the pool fob to give them when they moved in and Lance made it a quick and painless process even though I just dropped by the office... without an appointment. He was very professional and organized and I had the two items needed in a matter of minutes to give to my new tenant.read more
21:54 04 Dec 17
Victoria Harris at ASPM for Villa Monterey is great! She is VERY attentive and helps me out with any questions I have, in a short amount of time. It's great to have a contact person that can help you with what you need, especially if you need questions answered or guidance. Victoria is very polite... and always professional. 🙂read more
22:27 02 Dec 17
I have been a 9 year resident of Friars Village and since Lance at ASPM-San Diego has began his management of our property I have seen this neighborhood modernize and the moral go up within the community. Thank you Lance!
00:30 18 Nov 17
22:04 12 Nov 17
Lance went out of his way to help me as I recently joined the community and did not have to! He’s attentive and responds immediately!
22:01 06 Nov 17
Cara McCampbell provided quality customer service by responding in a timely manner to my request.
Vito De La R.
15:44 25 Oct 17
Victoria Harris is an excellent representative of ASPM. She responded to my queries quickly, efficiently and kindly. Good Job!
17:43 24 Oct 17
Just got off the phone/e mail with Victoria for Villa Monterey. She is always very upbeat, positive and helpful. I want to steal her for my company!
Miguel Chefmigs Ferrara J.
23:30 28 Sep 17
happy thankful thursday,i have been at adobe falls for 2 yrs and i have to give an awesome shout out for the best maintenance there RANDY KINKADE he is always on point everything he does and he cares thats what stands out,when you care it means you have passion what you do and i give him 5 stars,i... run my own company and i know how important is to have a guy like this on the team,he is blessed thank youread more
23:00 09 Sep 17
Lance Miller, an amazing asset to Friars Village community. I appreciate all the extra care and pride that he puts forth. His initiative to fix and mend things are an extra plus. Our pool has never looked better with new umbrellas and lights. Thanks you
19:47 16 Aug 17
i own a condo which victoria oversees as part of aspm.. she is responsive, positive, friendly and results oriented. i can count on her to get answers .
00:00 01 Aug 17
I am a Real Estate agent and have dealt Lance Miller with ASPM and he have been amazing in assisting us with issues that had us almost fall out of escrow and he saved the deal. When I first listed the property, he invited me to see the club house and he gave me his cell phone number to help any... possible home buyers.read more
17:38 28 Jul 17
I call A LOT of HOAs and it is always very difficult and trying to get any general information. Most of them are rude and seem to think HOA information is top secret or against the law to give out = it is public information! However, my experience with ASPM was very different; what a relief! ... Victoria Harris was very sweet and professional. She called me back right away, provided me the info I needed, and then sent me more information by email. She valued my time and didn't treat me like I was a waste of hers! I look forward to working with her now and ASPM hopefully again many more times in the future!read more
16:38 28 Jul 17
Great!! Customer Service and responds promptly to emails.
01:37 28 Jul 17
I was at canyon woods apartment yesterday on July 26th when I met Noel. I asked him how he was doing and we just genuinely had a good conversation. He was very kind and took care of our apartments perfectly. Thank you Noel!
01:32 26 Jul 17
Victoria Harris provided great customer service by sending me the specific form I had requested within just a few hours of my emailed request that day. She was also courteous and professional. Much appreciated, thank you!
02:03 25 Jul 17
Pedro Estrada came to patch the drywall hole created when an HOA drain was fixed. He was very polite, detail oriented, thorough and kept dust and noise to a minimum. Thanks Pedro.
18:54 24 Jul 17
Just a note to thank Lance Miller of ASPM for the fine work he did on having our Jacuzzi refinished. The topper was he negotiated warranty repair from the responsible contractor so that Friars Village had no current experience!Thanks LanceBrooke Palmer
19:50 20 Jul 17
Michelle Houchins, Community Association Asst. Mgr. with ASPM, has graciously helped me with several issues related to my elderly mother's condo during the past year. She is pleasant and prompt and, most importantly, effective. Michelle sticks with an issue until it is resolved to my satisfaction.... I'm very happy Michelle is on the ASPM team.read more
Paulo dos S.
20:04 06 Jul 17
Lance Miller is extremely professional and focused on the job. He and his company are bringing the peace of mind that we always needed in our community. He takes care of everything right away keeping the area organized and neat, increasing the price of my property. I'm very satisfied to be dealing... with him and I highly recommend Lance and his company to other home owners association.read more
09:50 22 Jun 17
I'm a high volume buyers agent with San Diego Home Sales, and I contacted the Friars Village business office and spoke with Lance Miller; I was so pleased with his professional and cooperation to assist me in my research to help my buyers make an informed decision. I contact many HOA's with little... or No help. He was extremely informative and made a huge difference. Something I rarely get from HOA property management companies. Cheers to Lance and ASPM.read more
19:04 21 Jun 17
ASPM-San Diego is a very dedicated Management Company! I'm so impressed with them that I will be using their Management Services for my own rentals! Victoria Harris always gets right back to me whenever I have a question or request! She always has a positive and helpful attitude, which is a breath... of fresh air! Robert Kelly is a very dedicated, knowledgeable, fair and honest Manager that is always great to work with! I really appreciate the great customer service!read more
22:11 19 Jun 17
As a Real Estate agent, I'm often pressed for time to get an answer or a solution for a buyer or seller and when I have to deal with a property manager, I never know what I'm going to get. Well today was my lucky day because Lance Miller with ASPM picked up the phone! Not only was he friendly and... personable, but he had every answer I needed to my questions and he went so far as to tell me about upcoming projects, social gatherings and status updates for the complex in question. He added so much value to my sellers' home just be taking the time to educate me. That will in turn result in a quicker sale with a more confident buyer as I have the answers I need that so many buyers ask before they will move forward with an offer. Thanks so much Lance! You were fantastic!!read more
22:57 15 Jun 17
Victoria Harris has been very responsive with any questions that I have as an owner.
15:37 09 Jun 17
As a Realtor/Broker there are times when I need to contact the management company to ask to solve a problem in order to help my Client Owners of rental or property that is for sale. Whenever I call ASPM to speak to Cameron Gonzales , the Property Manager, she either answers my call or respond... quickly to my voice mail message. I can count on Cameron to listen carefully and act unhesitatingly to solve whatever I bring to her attention - no matter how busy she must be. She has been instrumental in solving such problems such as investigating faulty garage opener touch pads , scheduling/monitoring pest control work , and solving difficult to diagnose roof leaks. Cameron deserves praise and respect from those who she has helped over the years.read more
16:40 08 Jun 17
Great, Fast Response and Friendly. Victoria has been awesome!!
15:47 07 Jun 17
My name Natalya Ozerova. I would like to thank Michelle Houchins, Community Association Assistant Manager for her great job. We do remodeling in our condo and Michelle is always helpful, resourceful, prompt with answers and guidance.Thank you, Michelle!
22:57 05 Jun 17
ASPM is my property manager for my condo complex in La Jolla. I have always had fantastic service especially from Cameron Gonzales
01:38 05 Jun 17
Is the maintenance man for the Greens in Tierrasanta and has done an excellent job in keeping this complex in very good condition. He is hard working and has a good attitude. I hope you realize what a valuable employee you have.
Clay Beale #132
Patricia M. M.
16:58 04 Jun 17
Poly Rodriguez has been the best maintenance guy we have had in many years. He takes care of the property and does all the improvements necessary to beautify the building and keep it looking well cared for. He is always on top of anything that needs to be done as well as being a very friendly and... gracious! We love Poly!!!read more
18:19 08 May 17
My name is Ray Lawson and I am a owner of a unit in Friars Village San Diego. We have lived here for three years and have seen very little good and a lot of bad management for this development. That is now changing. Now, when we bring a problem to Lance we get attention and help with the issue... immediately. .I have heard from several other residents who are very happy with Lance, your new manager. This guy has made more improvements in 3 months than your other managers have done in 3 years with the help of ASPM San Diego. With Lances continued efforts Friars Village will be a great success.read more
23:16 19 Apr 17
I always have a wonderful experience when contacting ASPM. No matter what the issue may be, Jessica Gibson, community manager, is always a pleasure to speak with. She always has an answer to my questions and finds a solution to any problem. Thank you for your great customer service,... Jessica!-Andrea P.read more
Cory Mortimer M.
04:33 18 Apr 17
I had a great experience working with Lance. He is straightforward and gets stuff done.
21:56 17 Mar 17
16:41 16 Mar 17
Victoria Harris: She was very nice and returned my call very fast. She sent me the information that I needed to solve my problem. Furthermore, she was very courteous to me by sending me extra detail information to move forward on my situation.
06:05 14 Mar 17
Victoria responded to my questions and emails in a timely manner and provided me with the answers I needed. Thanks for the great service!
03:34 10 Mar 17
Quick service! Victoria was great!
01:20 02 Mar 17
A few times during the last six months I had to contact ASPM's office in San Diego. I would like to thank Victoria Harris for her assistance in providing solutions and for her courteous customer service. She is always a great help and responds quickly to requests. Thanks, Victoria, for all you... do. Pamela M.read more
22:45 28 Feb 17
Victoria was very friendly and extremely helpful. She seemed very organized and took care of what I called for quickly. She followed up with an email which was very much appreciated.
01:11 07 Feb 17
Property managers have a notorious reputation for laziness and arrogance, which is why so many are hesitant in dealing with management firms. However, Jessica from ASPM has been an exemplary example of someone who knows what they're doing, and gets things done. Frankly, I'm shocked at how... effective, efficient, and responsible she is, considering the terrible experiences I've had in the past with this sector. I highly recommend Jessica of ASPM and the excellent work that she does!read more
00:46 04 Feb 17
Martha Rodriguez that goes over to Woodland Hills on Telegraph Canyon Road is "Awasome"! She goes above and beyond on keeping clean and I am so happy to have her in our community. Kudos to Martha. Ralph and Rosa Yzabal.
22:59 25 Jan 17
I just wanted to say that Victoria Harris is so helpful every time I have questions about Villa Monterey in Tierrasanta. She responds quickly and is very nice and very professional.
15:14 25 Jan 17
Service from ASPM during the recent rain storms I saw Joseph Carreno at Canyon Woods constantly walking in the rain making sure all the drains were flowing properly. He is always so friendly and always working on making our property better. He is an excellent asset to the company and a great hard... working employee.read more
18:48 24 Jan 17
Noel Ramirez from ASPM was fantastic.I recently had a package stolen from my porch. Noel found it where it had been tossed behind a dumpster.He took the time to call me and keep the package until I picked it up.He was polite, courteous, and kind.His level of service speaks well for ASPM.
16:27 24 Jan 17
When it comes to customer and community services, Victoria Harris, the Community Association Assistant Manager shines through. Her communication and alerting a property owner regarding little issues that might be hidden and should be taking care of is outstanding. She is kind and very... service-oriented and she does not hesitate to go beyond her duties. I personally appreciate her genuine service to our community. Dr.Zread more
21:08 18 Jan 17
I have had the pleasure of working with Victoria H. for the past few years. She is absolutely a delight to work with and very helpful. A huge difference from the company our HOA worked with in the past. Thank you Victoria!
16:53 13 Jan 17
Joe Smith, with assistance from Josue Ramirez, fixed my gutter which had been leaking to the point that water was coming in my windows. In spite of the fact that a new gutter was really needed since the old gutter is bowed (but they were only assigned to repair), Joe managed to figure a way to... twist and repair the old gutter enough to stop the water from coming into the house. Thanks, guys.read more
00:33 11 Jan 17
Noel Ramirez and his colleagues are very helpful, and respectful of the tenants in the complex they are currently working on.
15:55 07 Jan 17
Excellent customer support from Victoria Harris. She worked diligently to ensure my matter was taken care of!
22:18 05 Jan 17
Victoria Harris is an absolute pleasure to work with. She is super responsive and very knowledgeable!
19:49 04 Jan 17
Victoria did a fantastic job answering my question. What seemed like a simple question turned out to be an involved search: Victoria went out of her way to accommodate me. I so appreciate her professionalism and her personal attention.
01:57 30 Dec 16
I recently rented the Villa Monterey Clubhouse for a retirement party. I worked with Victoria Harris @ ASPM to secure the rental, make the deposit, and get instructions. She was professional and made sure my needs were met. She also contacted me after the party to let me know that my deposit was on... it's way back to me. Great service!read more
23:06 29 Dec 16
I would like to thank Victoria Harris for her prompt response to providing the bank with a copy of insurance on 11/22/16. It took the bank until today to process (12/29/16). This was a request from them that was suppose to take 48 hours. Thank you again, Victoria.
19:51 29 Dec 16
Ismael was a great helper with my mom. She was so Happy to see the building that she felt was so unsafe especially for the kids in the area to come down. She liked it better when it was an area for the pool (back in the day). Ismael thanks for all your work in letting me know when the jack... hammering was going to take place so I could take her to the salon. You are all working so hard in that area.read more
18:20 29 Dec 16
This review is specifically for Victoria Harris, who has always been very attentive, helpful, resourceful and prompt. I have found her to be customer-focused and genuinely nice. If not for her, my experiences with ASPM have been less than stellar. She brings back the focus on condo owners being the... ones ASPM is supposed to serve (and not the other way around). She is the reason for the 5 stars here. Thank you, Victoria!read more
16:59 29 Dec 16
Oscar is a GREAT worker. He informed me of the work that was being done around my town house and let me new when it was going to get loud. He works well with his colleagues to make sure everyone was safe and to make sure the area was clean when leaving. I am glad to see that nasty building gone.... Thank you Oscar!read more
22:48 28 Dec 16
Aaron is a very professional person. He is very polite, considerate, informative, and knowledgeable about his work. He's a great leader with his crew and treats them with respect. He is on time and see's to the job being completed. I would hire him anytime. Great job Aaron keep up the great work 🙂
20:11 28 Dec 16
I have been working with Victoria at ASPM to reserve the clubhouse in my community and she has been nothing but helpful! She responds quickly to my emails and is very kind to interact with over email.
01:17 17 Dec 16
18:53 13 Dec 16
Something as simple as renting out the clubhouse might not be a big deal to some... however... every once in a while you run into a person who is particularly helpful, friendly and great at what they do. Victoria assisted me in the clubhouse rental for a very important double 50th birthday party.... She went out of her way to make me feel important and made the process smooth and enjoyable. Thanks again and I hope our paths cross again.read more
03:57 02 Dec 16
Victoria harris did an excellent and prompt job helping me with documents related to my 3 properties in genesee highlands.
02:42 01 Dec 16
I'm new to the condo community. I recently shared some concerns with our property manager, Robert Kelly. He responded immediately and put into action a solution by the next day. Robert is an amazing person. He encouraged the importance of communicating any concerns to him and he welcomed... feedback!!! Thank you Robert for everything you do for our community.read more
01:49 01 Dec 16
I have worked closely with Robert for almost a year now. He is very easy to work with and reliable. He responds to all property matters quickly. All issues are handled with care for the community while maintaing all budgetary restrictions .
18:35 30 Nov 16
We just moved into a condo that is managed by ASPM-San Diego, and I have to say that we've been pretty amazed with how helpful and friendly the staff has been as we've tried to do fixes in our new place. It is like night and day compared to management companies we have dealt with in the... past.There are two stars of the show that I have to call out.Alma is the manager on site and she has been such a pleasure to work with. I know we must be pestering her because we've needed her help for so many things, but she's never shown it. We had leaks in our unit when we moved in that she helped us deal with right away. Additionally when we called the 24-hour hotline because our hot water in our tub wasn't working, she actually called us back on her day off to make sure a plumber came right away. A few days later, we tried to repair the AC in our unit and the AC repair people charged us but the AC still wasn't working. When she found out they had billed us but the problem wasn't fixed, she completely took charge of the situation and contacted people who were experts in the building's AC system to get it working at 100%. She also helped us get up to code with soundproofing when we changed our floors. Despite all the times we've walked down to her office, she always greets us with a big smile and a great attitude. When I've sent her emails, she usually answers within the hour. I really feel like she's on our side, and I'm so glad to have someone like Alma at our new home!The other star from ASPM-SanDiego that I have to mention is David. I'm not sure his exact title, but he seems to be a handyman extraordinaire. He is just incredibly kind and caring, and listens to us intently and patiently, yet he always stays focused and on task. I don't think I've ever seen him idling even for a second 🙂 I can see that he's constantly working and helping people all over the property, but he still is friendly and says hi when you walk by. When we were moving in, our furniture came a day early. When he found out, he instantly helped us put up guards in the elevators so we wouldn't scuff anything. Every time we've had plumbing work done, he's come to check on everything and make sure it's going well, and he's been able to help plumbers diagnose problems more quickly. He just seems to know everything about the building, and has inside info whenever we ask him a question about our unit. But more importantly, he really seems to care, and that makes such a huge difference!So a big thank you to the team at ASPM-San Diego! We couldn't feel more welcome in our new home!read more
19:21 29 Nov 16
Robert Kelly is an awesome and dedicated Property Manager.
16:47 29 Nov 16
I am a community manager for a property and work closely with Robert Kelly on a regular basis. Robert is very easy to work with, is dependable and is an all around class act when it comes to taking care of business. Robert makes my job so much easier with his get it done attitude, I am so happy... to be able to go to Robert with any HOA need that I have, as I know Robert will take care of it and get it done!read more
15:15 29 Nov 16
Our property manager is Robert Kelly. We are a small complex with issues that require competence and tact to resolve. Robert has time and time again demonstrated his ability to handle these issues with professionalism and good spirits, even in trying circumstances. His service to us has been... exemplary and we appreciate his work!read more
00:04 26 Nov 16
Very good service
01:47 19 Nov 16
I am so glad that ASPM has people like Victoria Harris on their team. I had a couple issues I needed help getting resolved with my condo. Victoria was very pleasant and helpful on the phone. She responded to my emails promptly, and answered all of my questions and concerns. I appreciate all of... Victoria's help and thank her for a pleasant experience.read more
20:46 17 Nov 16
I had the opportunity to work with both Victoria Harris and Robert Kelly for some architectural modifications in my condo that ASPM-San Diego manages. Both Victoria and Robert were very helpful throughout the process and answered my questions in a thorough and timely manner. I received very... specific and reasonable guidelines for each of my requests that made everything transparent and easy to follow in order to gain HOA approval. It was pleasure working with them, and I would highly recommend their services.read more
19:24 16 Nov 16
I have to say that Caree Brooks from ASPM-San Diego helped me a lot responding to my emails on time regarding any questions or concerns I had and follow up with me that all my needs which are well taken care of. Excellent job!!
21:12 10 Nov 16
I have been working with Victoria Harris at ASPM San Diego on our new condo, and she has been fantastic. She has answered all of our questions and has great follow-through on questions. I am so grateful that she is making everything so easy for us.
02:24 10 Nov 16
I am very pleased with the interaction I held with Ms. Victoria Harris, in the process of taking care of an important issue related to my condominium. She understood the reasons I provided while I requested and extension of the time needed to carry out changes for which I depended on another... person. I was very impressed by Ms. Harris' sensitivity to my busy schedule and my duties as an educator. I greatly appreciated her wishing me "good luck", in one of her messages, after I mentioned that I was preparing a lecture. Her attention and kindness to granting me an extension have led me to realize that the work on my curtains will be done this coming Saturday, and I will inform as soon as the work is completed. For a person as busy as I am in my academic work , I fully appreciate a person like Ms. Harris, and the attention she has lent to my situation. Genesee Highlands has a highly valuable, top quality administrator. C. Ubillaread more
17:15 08 Nov 16
Very good and prompt service. Easy to get hold of and deal with. Professional. Victoria Harris is a champ!
05:51 08 Nov 16
Josue Ramirez repaired a broken cabinet shelve for us today. He arrived right on time, quickly worked out a plan with us, and finished the job while we headed to the office. His work is thorough and clean, and we're extremely happy with the results.
16:29 02 Nov 16
As a condo owner, I can honestly say that ASPM-San Diego has the best customer service for property management. Victoria helped me out so much responding to my emails in a timely manner regarding any questions or concerns I had. Going that extra mile to insure and follow up with me that all my... needs where well taken care of.read more
02:11 31 Oct 16
Josue Ramirez fixed my ceiling on Friday and he did a great job. He arrived on time and cleaned up after himself. He did his work efficiently and pleasantly. Thanks so much Josue!
22:28 21 Oct 16
I'm delighted with the prompt and professional service we get from ASPM. Victoria is a breath of fresh air.
Carlos Betanzo F.
04:20 06 Oct 16
Very happy with ASPM taking over the management of our condominium....my point of contact has been Victoria Harris, and she has been great help.
23:12 30 Sep 16
Five stars for Victoria Harris! Finally ASPM has hired someone who actually knows how to serve the people. She is efficient and makes things clear the first time. She answers e-mails promptly which is a first. We appreciate her so much and we hope ASPM realizes what a gem they have. She is a great... example of the type of representative a Company desires.Marilu StrattonKaren Schneiderread more
17:26 28 Sep 16
Our HOA has been working with ASPM for several years now. Since the two companies merged, communications are clearer and more relevant than before, the reports to the HOA are better organized and our meeting process is shorter. Apart from the administration to the HOA, their reps are great... (thanks Patrick and Victoria!) and they are on top of ongoing tasks. Through our time together we've noticed that we're getting more regular service with less hassle and our complex seems to run itself.read more
15:17 17 Sep 16
My family and I are very happy with the curb-appeal and overall management of the Riverwalk properties. Our visitors are envious. Robert Kelly is doing a superb job with property management. I would recommend him to any community looking for a dedicated property manager that keeps the HOA in... budget. Thank you!!read more
21:35 15 Sep 16
Robert Kelly of ASPM's management team has been the best manager we have ever hired. It has been refreshing to have someone so knowledgeable in the HOA business, which is most helpful to a community B.O.D.Thank you Robert.I would also like to thank Victoria Harris for her superb job in... assisting us - she is knowledgeable, professional at all times and extremely helpful. It is good to know Robert Kelly has a fine person working alongside.read more
19:21 15 Sep 16
Victoria, who serves as an Administrative Asst. to our HOA Board has provided quality service to me, as a Board member, and to the Board. What I especially appreciate in her excellent communication skills - Victoria is persistent in being clear on any matter and will follow-up with me until she... understands any situation. She responds to requests expediently, which is highly valued. Jim (Board VP).read more
17:04 13 Sep 16
Victoria is super responsive to questions and concerns.
02:25 08 Sep 16
Robert Kelly has helped our HOA address many long standing issues. He is very dedicated to his job, is proactive, very responsive and supportive of the HOA Board, and coordinates prompt maintenance and repairs for the community as a whole. Robert really looks out for our community....as if he is... himself an owner and resident. Thank you for all you do!read more
15:40 03 Sep 16
Robert Kelly has been a great manager for our complex. He has helped us save money while insuring quality in our vendors. Our maintenance company is conscientious and quick to respond to our needs. Robert has gone above and beyond to give us the kind of professional advice and support that a... successful HOA board needs.read more
22:21 18 Jul 16
ASPM's Pedro has been servicing our maintenance needs at DMST for the past 4 months. I very am impressed with his skills and his fantastic can-do attitude.
19:37 28 Feb 15
00:34 11 Feb 15
06:11 30 Jul 20
I was very pleased for the quick answers to my questions, the informationprovided for me, suggestions given to me as an alternative to solve theproblem, and went out of her way send 2 emails to reiterate the sameaddress. It was pleasant talking with her; cordial and sincere.Thank you for... your assistance.read more
20:03 01 Feb 19
Oscar B and Rey were very efficient and polite. Management is another story.
00:13 28 Nov 16
Victoria Harris was quite helpful in assisting me on an important matter- I appreciate her rapid response.
00:15 27 Sep 16
Aaron W was very professional and helpful to move the porch light as my screen door did not open properly. He did the work very quickly and I no longer have any issues with my door. Thanks for having quality people! Catherine
16:12 12 Sep 16
ASPM has been the property management firm for Villa Monterey for the years I have been on the Board, here. I deal directly with Victoria Harris and before that Suzi Oliver as our clubhouse reservation specialists and they have been an invaluable assistance along with our property manager, Robert... Kelly.read more